James Ogle

Peoria,IL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

years of professional experience

Work History

Senior Sales Representative /Mobile Expert

Best Buy

Peoria, IL

08.2019 - Current

Developed and implemented sales strategies to increase customer base and revenues.
Negotiated terms of sale with customers to maximize profits.
Generated leads through cold calling and networking activities.
Provided technical support to customers regarding product usage and troubleshooting issues.
Resolved customer complaints promptly and professionally while ensuring customer satisfaction.
Established long-term relationships with key accounts by providing superior service levels.
Provided excellent customer service to resolve customer complaints in a timely manner.

TCC Mobile Representative

TCC T- Mobile

Peoria, IL

03.2017 - 08.2019

Provided customer service and support for mobile device inquiries, issues, and repairs.
Processed payments from customers purchasing mobile devices or services.
Troubleshot technical problems related to mobile devices using remote access tools or in-person visits at customer locations.
Resolved customer complaints regarding their purchase of a mobile device or service.
Compiled data from customer feedback surveys about their experience with our products or services.

Education

High School Diploma -

Limestone Community High School

Bartonville, IL

09-2014

Skills

Network Development
Product and Service Knowledge
Sales Development
Outbound Sales Calling

Customer Needs Assessment
Customer Support
Account Management

Affiliations

Very active and goal driven always seeking new ways to complete the task at hand.
Spend a huge amount of time on mental heath and physical heath, spending time in the gym and eating good souces of foods.

Accomplishments

Employee of the month 5X
Keeping 100% on consumer reviews that are tied with my name

Languages

English

Full Professional

Timeline