James Ondrejka

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
• Moved furniture for cleaning and set up for special events.
• Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.

• Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
• Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
• Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.

Assisting customers in finding the products they are looking for. Working with other associates in merchandising.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.