James O'Rourke

Worked at various server and bartender positions while in school.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Used slow periods to restock and order supplies.
• Upsold high-profit items to enhance sales numbers.
• Learned and followed local alcohol laws to keep restaurant compliant while serving spirits.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

As a part time manager at a U-Haul dealer, duties included:

• Constant customer interaction/service
• Managed other employees to be productive and follow corporate guidelines.
• Led inventory efforts and maintained data on corporate inventory programs.
• Responsible for tracking safety and repairs on all rental equipment and providing weekly reports.
• Maintained all rental records, safety records and repair logs on all rentals following U-Haul policies.
• Tracked vehicle and equipment availability.
• Handled financial reconciliation for all weekend sales.
• Accomplished multiple tasks within established timeframes and delegated tasks as needed.
• Maintained a professional, organized, and safe environment for employees and patrons.
• Used industry expertise, customer service skills and analytical approach to resolve customer concerns and promote loyalty.

Helped establish a start-up business with initial outreach, marketing, business development and customer development. Identified an untapped niche market. Grew business from two locally owned restaurants to over 15 national chain and locally owned establishments. Developed a lunchtime catering business for local offices in Ayrsley Town business district.

• Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
• Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
• Developed and maintained professional relations between customer, store personnel, and company.
• Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
• Successfully avoided time delivery delays by carefully planning best routes.
• Kept detailed records of deliveries and money received from customers.
• Documented mileage, deliveries, pickups, customer issues and damages.

Assisted with opening of new restaurant as member of wait staff.

• Served food and beverages promptly with focused attention to customer needs.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Duties included:

• Checking in guests and providing them with information regarding recreational activities provided by the resort, promotions, and attractions in the surrounding Myrtle Beach area.
• Provided numerous concierge services and accommodations to ensure guests had an enjoyable stay.
• Maintained database of guest requests, and special services and offers used.
• Generated reports to management identifying these preferences to ensure we provided the desired options.
• Used internal software to process reservations, check-ins and check-outs and performed basic daily bookkeeping tasks.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Introduced customers to resort amenities with pleasant and helpful demeanor.

Duties included:

• Checking I.D.
• Maintaining positive customer relations
• Serving food and drinks to customers
• Supporting bar back stocking and inventory management, recommending product orders
• Responsible for tracking products and supplies, ensuring orders reflected current needs.
• Utilized trend usage data to identify and resolve supply gaps and ensured stock was on hand daily to improve overall staff performance and customer satisfaction.

Duties included:

• Responsible for taking reservations and serving customers for over 350 to 400 vehicle rentals a week.
• Maintained all the rental records, safety records and repair logs on all rentals following Hertz policies.
• Tracked vehicle availability both locally and for other regional offices.
• Handled financial reconciliation for all weekend sales.
• Took Hertz rental car reservations via phone and computer requests sent via email, reservation data entry, follow-up with customer rentals
• Provided weekly tracking reports of vehicles, performing minor maintenance, and maintaining safety records entering the data in the Hertz database.
• Responsible for ensuring each vehicle was completely safe for rental.
• Assisted a large volume of customers every day with positive attitude and focus on customer satisfaction. Actively listened to customers, handled concerns quickly and escalated major issues to my supervisor.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Supported General Dynamics Program Manager with US Navy close-out of the F-14 aviation platform. Duties included:

• Research, customer meeting support, document preparation and generating reports, and data entry.
• Categorizing cradle to grave documentation which were then entered into F-14 program database.
• Served as management analyst and provided support for contractor-government meetings.
• Worked independently to accomplish tasks assigned by supervisor.
• Position ended with closing of program.

Started as pre-season equipment intern supporting various tasks during the Carolina Panthers' annual NFL preseason camp. Through hard work and focus, I was promoted to managing a team of 5 interns in a dynamic professional sports league.

• Responsible for 5 interns' work performance, assignments and team satisfaction.
• Responsible for coordinating practice field set-up and meeting space preparation.
• Included reviewing equipment requirements for each practice, up to three a day seven days a week.
• Included preparing evening classrooms, ensuring materials were present for each position meeting room based on coaches' requirements for their players.
• Responsible for management of issued football equipment and gear.
• Ensured equipment was loaded, safety checked, and delivered to designated field practice stations. Checked it was then collected, logged in, sorted for repairs, cleaning, and restocked after each practice.
• Personally responsible for quality and safety checks with equipment staff prior to the next practice session.
• Tracked damaged items and requested replacement gear via the Panthers' inventory tracking system.
• Maintained a log of the condition and status of all items based on player equipment assignments.
• At start and end of pre-season camp, and for away pre-season games, coordinated with the NFL equipment staff to pack and transport truckload shipments between the airport, camp facility in South Carolina and Panthers' facility in Charlotte North Carolina.