James Ortiz
Sun Valley,CA
Summary
Driven Assistant Manager with proven track record at Hanson Distributing Company, enhancing customer satisfaction and streamlining operations. Expert in retail operations and customer relations, demonstrated through effective team collaboration and a keen understanding of consumer preferences. Achieved significant reductions in cash discrepancies, showcasing strong money handling and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Hanson Distributing Company
05.2019 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assistant Manager
NAPA Auto Parts - Genuine Parts
07.2013 - 05.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Counter Salesperson
AutoZone
10.2009 - 07.2017
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
Education
No Degree -
Pierce College
Woodland Hills, CAHigh School Diploma -
John H. Francis Polytechnic
Sun Valley, CA06.2005
Skills
- Money Handling
- Customer Relations
- Product and service knowledge
- Retail Operations
- Customer rapport
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Hanson Distributing Company
05.2019 - 05.2024
Assistant Manager
NAPA Auto Parts - Genuine Parts
07.2013 - 05.2019
Counter Salesperson
AutoZone
10.2009 - 07.2017
No Degree -
Pierce College
High School Diploma -
John H. Francis Polytechnic
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