James Osborne
Pendleton,IN
Summary
Talent acquisition specialist with 5+ years of full-cycle recruiting experience and 10+ years of leadership in quality and training operations. Proven track record in recruiting technical roles (Software Engineers, AI/ML Engineers, BI Leaders) and business-critical positions (HR Leaders, C-suite stakeholders). Expert in sourcing strategy, structured interviewing, pipeline management, and recruiting operations. Built onboarding programs serving 250+ hires; delivered 4,000+ training hours. Skilled in ATS optimization, KPI reporting, and process improvement in remote-first environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Talent Acquisition & Development Manager
Netfor Inc.
Fishers, USA
02.2024 - Current
- Lead full-cycle recruiting for technical and leadership roles: Software Engineers, AI/ML Engineers, BI Leaders, HR Leaders, and C-suite-aligned stakeholders.
- Execute sourcing strategy using active and passive channels; manage pipeline health and stage conversion metrics.
- Conduct structured intake sessions, screening interviews, and calibrated evaluations using scorecards and competency frameworks.
- Leverage Humanly platform for candidate engagement automation, screening workflows, and scheduling efficiency.
- Design and implement onboarding workflows, readiness checklists, and NHO programming for remote-first environment.
- Partner with Business Intelligence team to develop recruiting dashboards: time-to-fill, pipeline velocity, onboarding completion, quality of hire.
- Build SOPs, playbooks, and process documentation; drive continuous improvement across recruiting and onboarding operations.
Quality & Training Manager
Netfor Inc.
Fishers, USA
11.2016 - 01.2024
- Led Quality Assurance and Training/Learning departments; owned strategy, execution, and continuous improvement initiatives.
- Managed full-cycle recruiting: sourcing, screening, interviewing, selection, and hiring for customer service, B2B support, technical support, help desk, and MSP-aligned roles.
- Conducted 500+ structured interviews; hired 300+ professionals since May 2020.
- Facilitated New Hire Orientation (NHO) end-to-end; personally delivered onboarding classes and 5,000+ hours of training (soft skills, process, tools).
- Administered LMS with 400+ eLearning courses; built assignment tracking, completion reporting, and learning analytics infrastructure.
- Designed and maintained NICE QM quality program: evaluation standards, coaching workflows, calibration sessions, performance reporting.
- Developed SOPs, playbooks, and documentation for recruiting, onboarding, training, and quality assurance processes.
Skills
- Talent Acquisition
- Full-Cycle Recruiting
- Technical Recruiting
- Sourcing
- Pipeline Management
- Stakeholder Management
- Recruiting Operations
- Structured Interviews
- Scorecards & Calibration
- ATS/HRIS Administration
- Process Improvement
- Remote Hiring
- Onboarding & Development
- Onboarding & NHO Leadership
- Training Program Design
- Learning Management Systems
- Analytics & Reporting
- KPI Reporting & Analytics
- Recruiting Dashboards
- Quality Metrics
- Performance Tracking
- Documentation
- SOP Development
- Playbook Creation
- Process Documentation
- Workflow Design
Leadership And Advisory
- Advisory Board Member (Volunteer), Eleven Fifty Academy, 10/01/21, 12/31/22, Support student career readiness through interview preparation, professional development presentations, and virtual workshops., Moderate and troubleshoot quarterly board meetings; research and advise on technology integrations.
- Advisory Board Member / Hiring Partner (Volunteer), MyComputerCareers, 01/01/23, Present, Provide hiring insights, interview best practices, and workforce readiness guidance to students and program leadership.
Tools And Platforms
Paycom, Namely, JazzHR, Humanly, NICE QM, NICE inContact, NICE Interaction Analytics, Verint, Five9, Genesys, Google Workspace, Microsoft Office
Certification
- APHR (Associate Professional in Human Resources), HRCI, 04/01/25
- Talent Acquisition Specialty Credential, HRCI, 07/01/24
- Learning & Development Specialty Credential, HRCI, 10/01/24
Timeline
Talent Acquisition & Development Manager
Netfor Inc.
02.2024 - Current
Quality & Training Manager
Netfor Inc.
11.2016 - 01.2024