James Osollo
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Construction Coordinator
Frontier Communications
03.2023 - Current
- Responsible for ensuring contractor-produced work meets or exceeds quality standards and that projects are completed per design and within the allocated budget
- Use strong communication skills, verbal and written, as projects need to be coordinated with State and/or local municipalities as well as with other utilities or departments
- Ensures contractor compliance with State, Local and Company requirements
- Communicate and coordinate with other work groups to perform test on work in progress or completed work and obtains additional information regarding work assignment
- Reads and interprets work prints and diagrams and is familiar with current practices pertinent to each job assignment
- Use e-mail applications communicate with stakeholders
- Use electronic database to store and track data
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Held construction progress and regular status meetings with project team.
- Developed and executed pre-construction milestones on project schedule.
- Supervised day-to-day activities of 10 -person team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
Outside Plant Technician - Team Lead
AT&T
10.2021 - 12.2022
- Assigned to the FTTH overlay in the San Gabriel Valley (residential and commercial).
- Consistently met safety standards by adhering to strict protocols during the installation, repair, and maintenance tasks.
- Review and analyze complex schematic drawings to determine work to be done, methods and sequence of tasks.
- Perform preventative maintenance on all assigned company tools and equipment
- Communicate and coordinate with other work groups to complete projects
- Ensure work exceeds OSP guidelines and regulations.
- Assisted management in determining project priorities, allocating resources effectively, and monitoring progress to ensure timely delivery of services.
- Supported successful network expansion efforts through diligent installation of new fiber optic lines and equipment upgrades.
- Reduced network downtime through preventive maintenance measures and swift response to emergency repairs.
- Maintained up-to-date knowledge of industry trends and best practices, implementing innovative solutions to enhance overall network performance.
- Contributed to cost savings by identifying opportunities for process improvement in outside plant operations.
Electrical Apprentice
Joel Kelley Electric
02.2021 - 10.2021
- Supported project success by assisting with wiring layouts, conduit bending, circuit connections, and other essential tasks as directed by senior electricians.
- Install, repair, and maintain various electrical wiring systems and equipment.
- Use voltage meter to detect trouble.
- Order material for projects scheduled
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
Tax Associate
Global Mobility Tax
08.2019 - 12.2020
- Contributing to building and maintaining client relationships by supporting senior consultants or above with delivering exceptional client service.
- Provided status reports to management regarding current projects.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
- Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
- Developed strong relationships with clients through consistent communication regarding their unique needs and goals related to taxation matters.
Retail Sales Consultant
AT&T Wireless
08.2017 - 08.2019
- Ensure store appearance is clean and set to promotional guidelines
- Demonstrate/maintain complete extensive knowledge of the organizations entire product/service line
- Identify key trends and customer needs, leverage industry knowledge/applications and utilize consultative skills to close sales for assigned accounts in accordance with company policy, procedures and culture.
- Managed incoming inventory to store and updated stock levels.
- Coached and trained new employees about store operations and procedures
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Participated in promotional events to engage potential customers and showcase store offerings.
Premise Technician
AT&T
12.2012 - 08.2017
- Built strong relationships with clients through excellent communication skills and an unwavering commitment to delivering high-quality service results.
- Stayed up-to-date on industry advancements through continuous learning, attending training sessions, and pursuing certifications as necessary.
- Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
- Achieved timely completion of installation projects by effectively managing work schedules and prioritizing tasks.
- Installed and configured new devices and system components.
- Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
EMT Supervisor/ Recruiter
PRN AMBULANCE
02.2009 - 12.2012
- Supervised 30 employees while on shift
- Visited college campuses and recruit students completing their EMT certification.
- Investigate employee complaints and resolve concerns
- Created ambulance assignments and update employee schedules for the following day.
- Responded to emergency scenes assisting to Fire Personnel/Paramedics.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Upheld legal compliance standards by adhering to established protocols regarding documentation, treatment procedures, and communication practices within the EMS system.
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Supported fellow EMTs through active participation in shift debriefings, discussing challenges faced during calls to foster collective learning experiences.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
Senior Analyst
J.D. POWER AND ASSOCIATES
04.1999 - 05.2004
- Analyzed research and industry data (Sales and Service Satisfaction) into comprehensive assessments and presentations.
- Coordinated time sensitive tasks and operations with internal and external suppliers.
- Implemented research principals and methodologies (sampling, questionnaire development and tabulation) to conduct proprietary and syndicated research studies.
- Managed large data files using MS office Excel, Access, PowerPoint and proprietary research software.
- Managed project budget by tracking expenses to ensure we do not exceed the budget.
- Used e-mail to communicate with clients, internal vendors and external vendors.
- Collaborated with stakeholders to identify business needs and data sources.
- Created dashboards to monitor and track key performance indicators.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Education
Bachelor of Science - Business/Marketing
California State University Long Beach
Long Beach, CAAssociate of Science - Fire Technology
Rio Hondo College
Whittier, CASkills
- Teamwork and Collaboration
- Problem-Solving
- Documentation Management
- Excellent Communication
- Multitasking
- Documentation Control
Timeline
Construction Coordinator
Frontier Communications
03.2023 - Current
Outside Plant Technician - Team Lead
AT&T
10.2021 - 12.2022
Electrical Apprentice
Joel Kelley Electric
02.2021 - 10.2021
Tax Associate
Global Mobility Tax
08.2019 - 12.2020
Retail Sales Consultant
AT&T Wireless
08.2017 - 08.2019
Premise Technician
AT&T
12.2012 - 08.2017
EMT Supervisor/ Recruiter
PRN AMBULANCE
02.2009 - 12.2012
Senior Analyst
J.D. POWER AND ASSOCIATES
04.1999 - 05.2004
Bachelor of Science - Business/Marketing
California State University Long Beach
Associate of Science - Fire Technology
Rio Hondo College