James Otis
Ingleside,IL
Summary
Customer-oriented General Manager with over 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
Work History
Operations
Medline
07.2022 - Current
- Evaluated customer needs and feedback to drive product and service improvements.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Checked packages and merchandise for damage and notified vendors.
- Completed cycle counts and monthly inventory.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Helped train new employees in safe practices and warehouse procedures.
Assistant General Manager
Mendards
04.2020 - 07.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Collaborated with other departments to establish productive and timely completion of projects.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Outside Yard Shipping and Receiving
Menards
04.2014 - 04.2020
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Analyzed data to prepare reports and identify process improvements.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Manager in Training
Menards
04.2013 - 04.2014
- Key holder - Opened and closed the store as acting role General Manager.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisors.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Gained knowledge of company policies, protocols and processes.
- Used company reports to analyze sales, gross profit and inventory activities.
- Described product to customers and accurately explained details and care of merchandise.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
Education
General Studies
Chicago State University
Chicago, ILComputer Engineering
Devry University
Chicago, ILSkills
- Strategic Planning
- Expense Tracking
- Staff Development
- Operations Management
- Customer Service Management
- Coaching and Mentoring
- Problem-Solving
- Cost Control
- Merchandise Strategizing
- Sales Leadership
- Retail Employee Training
- Shift Scheduling
Accomplishments
- Made Fox lake Menards number 1 in the company and we were also number 1 in Accuracy.
Timeline
Operations
Medline
07.2022 - Current
Assistant General Manager
Mendards
04.2020 - 07.2022
Outside Yard Shipping and Receiving
Menards
04.2014 - 04.2020
Manager in Training
Menards
04.2013 - 04.2014
General Studies
Chicago State University
Computer Engineering
Devry University