James Otto
Hemlock
Summary
Dynamic Parts Counter Person with proven success at Regional International Truck and Trailer, excelling in customer relationship development and parts identification. Recognized for enhancing customer satisfaction through personalized service and effective communication. Strong problem-solving skills complemented by team collaboration expertise, ensuring efficient operations and timely delivery of parts.
Overview
22
22
years of professional experience
Work History
Parts Counter Person
Regional Internetional Truck and Trailer
10.2019 - Current
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
Parts Counter Person
Penn Power Group
07.2014 - 10.2019
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Ordered parts for customers, repair shops
Auto Technician/ Tow Truck Operator
Curtis Automotive
05.2009 - 07.2014
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested vehicle components and systems to identify issues.
- NYS Inspections, Wheel Alignments
Team Leader/Quality Lead Technician
Auction Direct USA
09.2003 - 05.2009
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
High School Diploma -
Palmyra_Macedon Central
Palmyra, NY06-1978
Skills
- Parts identification
- Delivery coordination
- Customer service
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Clean driving record
- Email communication
- Inventory management
- Shipping coordination
- Suggestive selling
- Parts recommendation
- Customer relationship development
Timeline
Parts Counter Person
Regional Internetional Truck and Trailer
10.2019 - Current
Parts Counter Person
Penn Power Group
07.2014 - 10.2019
Auto Technician/ Tow Truck Operator
Curtis Automotive
05.2009 - 07.2014
Team Leader/Quality Lead Technician
Auction Direct USA
09.2003 - 05.2009
High School Diploma -
Palmyra_Macedon Central
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