James Overstreet Sr.
Caddo Mills,TX
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
24
24
years of professional experience
Work History
Sales Associate
Paris Chevrolet Buick Gmc
Paris,tx, TX
07.2018 - 11.2019
- Assisted customers in selecting vehicles based on needs and preferences.
- Demonstrated vehicle features and functionality to enhance customer understanding.
- Processed sales transactions and maintained accurate records of purchases.
- Conducted follow-up communications with customers post-purchase for satisfaction checks.
- Managed vehicle inventory and organized showroom displays effectively.
- Collaborated with team members to ensure a seamless customer experience.
- Maintained knowledge of dealership promotions and financing options for clients.
- Handled customer inquiries and resolved issues to foster positive relationships.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Adhered to company initiatives and achieved established goals.
- Tracked sales performance metrics to identify trends in market place.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Sales Associate
Reliable Chevrolet
Richardson, Texas
07.1995 - 07.2018
- Assisted customers in selecting vehicles based on needs and preferences.
- Demonstrated vehicle features and functionality to enhance customer understanding.
- Processed sales transactions and maintained accurate records of purchases.
- Collaborated with team members to ensure a seamless customer experience.
- Managed vehicle inventory and organized showroom displays effectively.
- Conducted follow-up communications with customers post-purchase for satisfaction checks.
- Handled customer inquiries and resolved issues to foster positive relationships.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Tracked sales performance metrics to identify trends in market place.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Education
High School Diploma -
Rockwall High School
1000 Yellow Jacket Lane05-1990
Skills
- Customer service
- Sales transactions
- Product demonstration
- Inventory management
- Upselling techniques
- Performance analysis
- Team collaboration
- Promotional strategy development
- Problem solving
- Effective communication
- Conflict resolution
- Attention to detail
- Time management
- Flexible schedule
- Contact follow-up
- Expert in [subject]
- Business development
- Client retention strategies
- Exchange coordination
- Product guidance
- Professional demeanor
- Listening skills
- Negotiation tactics
- Calm demeanor
- Fraud detection
- Problem-solving skills
- Cleaning techniques
- Written and oral communication skills
- Reliable and punctual
- Goal oriented
- Energetic self-starter
- CRM software proficiency
- Guest relations
- Strategic planning
- Building rapport
- Positive and professional
- Sales expertise
- Task prioritization
- Exceptional customer service
- Product sales
- Excellent communication skills
- Relationship building
- Sales development
- Excellent people skills
- Friendly and outgoing
- Cold calling
- Upselling and cross selling
- Policy and procedure adherence
- Verbal/written communication
- Sales goals attainment
- Lead database management
- Sales strategies
- Point of sale operation
- Teamwork and collaboration
- Product promotions
- Brand promotion
- Problem-solving
Timeline
Sales Associate
Paris Chevrolet Buick Gmc
07.2018 - 11.2019
Sales Associate
Reliable Chevrolet
07.1995 - 07.2018
High School Diploma -
Rockwall High School