James Owens
Van,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
25
25
years of professional experience
Work History
Independent Contractor
Owens Home/ Auto Handyman Services Plus
03.2013 - Current
- Self-employed independent contractor. Utilizing the skills learned throughout years of employment to complete various projects for others, from changing a light bulb to remodeling a bathroom, etc. Completed hundreds of projects that went beyond customer expectations.
- I take pride in my work and strive for perfection in each project. My motto is Details Make The Difference.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Customer Service Associate
Lowes Home Improvement
04.1999 - 02.2013
- Received and processed incoming and outgoing merchandise
- Worked with vendors to manage inventory
- Participated in merchandise inventories
- Took ownership of customer problems to ensure satisfaction
- Managed personnel in department to accomplish needed task
- Handled customer inquiries and home improvement needs
- Inspected installations to ensure customer satisfaction
- Problem resolution between customers and installers
- Mediated between sales associates and installers for customers benefit
- Forklift, reach truck, and order picker certified.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Increased revenue by cross-selling and upselling products and services.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Solved problems with products and services by providing customers with technical support.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Sought ways to improve processes and services provided.
- Cross-trained and backed up other customer service managers.
- Promoted available products and services to customers during service, account management, and order calls.
Education
No Degree -
American High School
Fremont, CA06.1993
Skills
- Construction
- Construction estimating
- Microsoft Excel
- Blueprint reading
- Microsoft Office
- Cabinet installation
- Trim carpentry
- Millwork
- Remodeling
- Frame carpentry
- Workload Management
- Estimations and Quotes
- Attention to Detail
- Deadline Adherence
- Installing Electrical Components
- Customer Preferences
- Equipment Repair
- Detail Work
- Physical Labor
- Installing Windows
- Crown Molding
- Window and Door Installation
- Hand Tool Operations
- Forklift Driving
- New Construction and Remodeling
- Basic Plumbing Knowledge
- Measurement and Calculation Accuracy
- Basic Electrical Knowledge
- Installation Coordination
- Spray Finishing
- Flooring Installation
- Customer Satisfaction Understanding
- Blueprint Reading
- Materials Estimates
- Safety-First Mentality
- Installation and Finishing
- Miter Saws
- Framing
- Carpentry
- Invoice Preparation
- Accurate Measurements
- Data Entry
- Ceiling Fans
- Building Materials
- Home Construction
- Power Saws
- Maintaining Clean Work Areas
- Adaptable and Flexible
- CNC Programming Knowledge
- Dependable and Responsible
- Problem-Solving
Timeline
Independent Contractor
Owens Home/ Auto Handyman Services Plus
03.2013 - Current
Customer Service Associate
Lowes Home Improvement
04.1999 - 02.2013
No Degree -
American High School
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