James Owens
Albuquerque,NM
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a groundskeeping position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Maintenance Crew Member
Enchanted Trails Rv Park
09.2022 - Current
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
Gas Station Attendant
Chevron
08.2021 - 04.2022
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Maintained inventory of all saleable items.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
- Facilitated sales of services and goods.
Sales Associate
Just Sprinklers
02.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Security Officer
Schimmel Security
11.2015 - 03.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Regulated vehicle and pedestrian traffic onto building grounds.
Customer Service Representative
Alorica
03.2019 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
S&P Data
08.2017 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Hope Connection
Albuquerque, NM05.2007
Skills
- Cleaning procedures
- groundskeeping knowledge
- Painting expertise
- Window replacement
- Vehicle Maintenance
- Electrical Troubleshooting
- Appliance Repair
- Drywall Repair
- Pest Control
- Repair and Maintenance
- Flexible and Adaptable
- Attention to Detail
- Cleaning and sanitizing
- Heavy Lifting
- Team Collaboration
- Power tool proficiency
- Equipment Maintenance
- Lawn and Grounds Maintenance
- Repair work
- Preventive Maintenance
- Basic Mathematics
- Scheduled Maintenance
- Hand and power tool use
Timeline
Maintenance Crew Member
Enchanted Trails Rv Park
09.2022 - Current
Gas Station Attendant
Chevron
08.2021 - 04.2022
Sales Associate
Just Sprinklers
02.2021 - 08.2021
Customer Service Representative
Alorica
03.2019 - 02.2020
Customer Service Representative
S&P Data
08.2017 - 07.2018
Security Officer
Schimmel Security
11.2015 - 03.2020
High School Diploma -
Hope Connection
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