James Owens
Albuquerque,NM
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a groundskeeping position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Maintenance Crew Member
Enchanted Trails Rv Park
09.2022 - Current
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
Gas Station Attendant
Chevron
08.2021 - 04.2022
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Maintained inventory of all saleable items.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
- Facilitated sales of services and goods.
Sales Associate
Just Sprinklers
02.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Security Officer
Schimmel Security
11.2015 - 03.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Regulated vehicle and pedestrian traffic onto building grounds.
Customer Service Representative
Alorica
03.2019 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
S&P Data
08.2017 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Hope Connection
Albuquerque, NM05.2007
Skills
- Cleaning procedures
- groundskeeping knowledge
- Painting expertise
- Window replacement
- Vehicle Maintenance
- Electrical Troubleshooting
- Appliance Repair
- Drywall Repair
- Pest Control
- Repair and Maintenance
- Flexible and Adaptable
- Attention to Detail
- Cleaning and sanitizing
- Heavy Lifting
- Team Collaboration
- Power tool proficiency
- Equipment Maintenance
- Lawn and Grounds Maintenance
- Repair work
- Preventive Maintenance
- Basic Mathematics
- Scheduled Maintenance
- Hand and power tool use
Timeline
Maintenance Crew Member
Enchanted Trails Rv Park
09.2022 - Current
Gas Station Attendant
Chevron
08.2021 - 04.2022
Sales Associate
Just Sprinklers
02.2021 - 08.2021
Customer Service Representative
Alorica
03.2019 - 02.2020
Customer Service Representative
S&P Data
08.2017 - 07.2018
Security Officer
Schimmel Security
11.2015 - 03.2020
High School Diploma -
Hope Connection
Similar Profiles
Michael HardenMichael Harden
Pastor at Trails End RV Park Chaplin \ Winter Texans ProgramPastor at Trails End RV Park Chaplin \ Winter Texans Program
Coco SchultzCoco Schultz
Lifeguard/Swim Instructor at River Trails Park District, Woodland Trails PoolLifeguard/Swim Instructor at River Trails Park District, Woodland Trails Pool
Kylee FaulknerKylee Faulkner
Cashier at Holiday Trails RV ResortCashier at Holiday Trails RV Resort
Joseph A AcostaJoseph A Acosta
Community Support Worker at University of New Mexico HospitalCommunity Support Worker at University of New Mexico Hospital
Amanda C. ChavezAmanda C. Chavez
Senior Global Education Sales Executive at VMware, Inc.Senior Global Education Sales Executive at VMware, Inc.