James Oxenreider

Work History

Lead Service Technician

Ozarks Coca-ColaDr Pepper Bottling

05.2003 - Current

Analyzed service reports to identify recurring issues and implement corrective actions.
Educated customers on equipment usage and maintenance to enhance satisfaction and trust.
Conducted safety audits to ensure compliance with industry standards and company policies.
Coordinated team schedules to ensure adequate coverage for all service requests.
Diagnosed mechanical issues by conducting thorough inspections of equipment and systems.
Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
Enhanced team productivity, conducting thorough training sessions for new technicians.
Spearheaded preventative maintenance initiatives, extending the lifespan of critical systems and reducing repair costs for customers.
Increased equipment uptime by performing timely and accurate maintenance on machinery.
Coordinated with manufacturers to stay informed on the latest product updates and technical specifications, enhancing overall expertise within the team.
Reduced equipment downtime, ensuring proper calibration and alignment of components during routine inspections.
Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
Maximized resource utilization by efficiently delegating tasks based on technician skill sets and availability.
Managed a team of technicians responsible for servicing a diverse range of equipment across multiple client sites.
Maintained detailed records of all service activities, facilitating easy tracking of work history and warranty information for clients.
Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
Optimized inventory management processes, accurately tracking parts usage and replenishing stock as needed for seamless operations.
Troubleshot complex technical issues to identify root causes and implement effective solutions.
Supported continuous improvement efforts through participation in regular performance evaluations and feedback sessions.
Contributed to the growth of the service department by identifying opportunities for process improvement and implementing innovative solutions.
Collaborated with cross-functional teams to address large-scale projects or facility upgrades, resulting in improved operational efficiency.
Inspected equipment to diagnose operational issues.
Evaluated systems according to predetermined checklist and noted issues.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Explained diagnostic findings to customers and outlined repair or service options.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Adhered to safety protocols and policies to reduce workplace hazards.
Repaired and replaced worn and damaged components.
Read and followed technical documentation to complete accurate repairs.
Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Investigated customer complaints to identify cause of malfunctions.
Coordinated with parts department to determine availability of necessary components.

Heavy Equipment Installer

Ozarks Coca-ColaDr Pepper Bottling

05.2003 - Current

Developed customized solutions for complex installations, demonstrating adaptability and problem-solving skills under pressure.
Facilitated clear communication between clients, supervisors, and coworkers by conveying important information about project details and timelines.
Enhanced client satisfaction by providing professional, courteous service during all aspects of the move.
Managed time effectively, completing projects within established deadlines while maintaining high-quality service standards.
Developed lasting relationships with repeat customers through exceptional customer service skills and attention to detail in every project.
Maximized workspace functionality at destination sites by carefully arranging equipment according to client specifications.
Maintained accurate inventory records to ensure all items were accounted for throughout the relocation process.
Provided thorough post-move support, addressing any client concerns promptly and professionally.
Safely operated moving trucks and equipment, ensuring timely delivery of equipment.
Reduced potential damages through careful handling and proper packing techniques for fragile items.
Increased productivity by training new team members on best practices in equipment moving procedures.
Collaborated with team members to develop efficient strategies for tackling large-scale equipment moves.
Demonstrated flexibility in adapting to changing schedules or unexpected circumstances during complex equipment moves.
Maintained clean and organized workspaces, ensuring a professional appearance throughout the move process.
Followed safety protocols to prevent accidents and injuries.
Maneuvered items carefully through narrow hallways and doorways to prevent damage.
Loaded and unloaded trucks with equipment or merchandise weighing up to 1500 lbs.
Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
Followed verbal and written instructions to properly move and ship products.
Inspected items for damage and reported issues to supervisor for resolution.
Cleaned and maintained truck and other equipment to maintain optimum working condition.
Communicated with customers courteously and professionally to drive satisfaction.
Arranged items at destination according to customer requests and instructions.
Prevented load shifting or damage by using bracing and strapping techniques.
Strapped items down over protective padding to secure throughout transportation.
Moved equipment and boxes using utility dolly and truck ramp.
Surrounded items in cling film, padded blankets, and tape to protect from damage.
Loaded and unloaded materials onto and off of trucks for fast shipment.
Maintained clean, orderly work environment free of hazards.
Assisted in receiving, stocking and distribution of merchandise/equipment.
Operated equipment while observing standard safety procedures.
Unpacked and repacked items in different quantities and configurations for shipment.
Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Drove forklifts, pallet jacks and other equipment to move materials.
Helped train new employees in safe practices and warehouse procedures.
Successfully navigated large shipments of materials through tight spaces and busy facilities.
Operated moving truck safely to deliver items to destination without nicks or scratches.

Dock Forklift Driver

Ozarks Coca-ColaDr Pepper Bottling

05.2003 - Current

Consistently met or exceeded performance metrics while adhering to workplace safety standards.
Collaborated with team members in coordinating tasks, maximizing productivity and maintaining a positive work atmosphere.
Increased accuracy in order fulfillment by verifying product quantities against invoices before loading onto trucks.
Supported warehouse operations by performing general labor tasks such as sweeping floors, cleaning equipment, and organizing storage areas.
Was instrumental in converting from former pick systems to new, more efficient systems.
Promoted a culture of continuous improvement through regular feedback exchange with supervisors regarding process enhancements.
Efficiently navigated narrow aisles while transporting products without causing damage or injury.
Streamlined cargo handling processes by effectively prioritizing tasks based on shipment schedules.
Aided in training new employees on proper forklift operations and company policies, fostering teamwork among staff members.
Minimized potential hazards within the workspace through swift identification and resolution of issues.
Improved warehouse efficiency by expertly operating forklifts and other heavy machinery.
Maintained a safe working environment through diligent adherence to safety protocols and procedures.
Reduced product damage by carefully maneuvering forklift to load and unload materials from trucks, racks, and shelves.
Enhanced order processing speed by skillfully stacking pallets according to specified guidelines.
Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
Promoted operational efficiency by maximizing loads on each transfer.
Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
Hooked tow trucks to trailer hitches and fastened attachments with hitch pins.

Production Worker

Ozarks Coca-ColaDr Pepper Bottling

05.2003 - Current

Increased team collaboration with active participation in daily briefings and problem-solving sessions.
Improved product quality by conducting regular inspections and following safety protocols.
Operated machinery to meet production targets and ensure timely delivery of products.
Conducted quality control checks to uphold product standards.
Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
Resolved issues quickly to maintain productivity goals.
Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Took on additional shifts during peak work periods to keep projects on schedule.
Assisted in training new employees on production processes, ensuring a seamless integration into the team.
Ensured accurate product labeling, reducing instances of customer dissatisfaction due to incorrectly marked items.
Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
Fostered culture of continuous improvement by suggesting process enhancements.
Responded promptly to equipment malfunctions, minimizing disruptions to production.
Adapted quickly to changes in production schedules, ensuring flexibility in operations.
Played key role in achieving production targets, consistently meeting daily quotas.
Reduced downtime by performing regular maintenance on machinery.
Assisted in development of new production techniques, leading to more efficient processes.
Collaborated with other departments to optimize production workflows.
Trained new production staff members on safe and efficient production procedures and proper machine operations.
Calibrated machines to maintain required productivity levels and adherence to quality standards.

Summary

Overview

Work History

Lead Service Technician

Heavy Equipment Installer

Dock Forklift Driver

Production Worker

Education

High School Diploma -

Skills

Work Preference

Work Type

Work Location

Important To Me

Affiliations

Timeline

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