James Ozuna

• Oversaw used vehicle reconditioning to quickly prepare for sales and safeguard stock quality.
• Analyzed trade-in vehicle evaluations prior to sales agreements.
• Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
• Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
• Planned forecasts and sales objectives using sales assumptions based on prior sales, local economic outlooks and industry factors.
• Maintained operations in accordance with used car sales laws.
• Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
• Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
• Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.

• Oversaw used vehicle reconditioning to quickly prepare for sales and safeguard stock quality.
• Analyzed trade-in vehicle evaluations prior to sales agreements.
• Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
• Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
• Planned forecasts and sales objectives using sales assumptions based on prior sales, local economic outlooks and industry factors.
• Maintained operations in accordance with used car sales laws.
• Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
• Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
• Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
• Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
• Established team priorities, maintained schedules and monitored performance.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Managed newly-formed Holding Department which oversaw account sales, marketing, insurance and credit sales, rental and towing and customer satisfaction.
• Upheld company policies and implemented standards fairly.
• Maintained extensive knowledge of company products and services.
• Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
• Recruited and hired top-level talent to add value and expertise to sales department.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Established and cultivated solid business relationships with new or existing customers.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Managed newly-formed Holding Department which oversaw account sales, marketing, insurance and credit sales, rental and towing and customer satisfaction.
• Upheld company policies and implemented standards fairly.
• Maintained extensive knowledge of company products and services.
• Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
• Recruited and hired top-level talent to add value and expertise to sales department.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Met with clients, delivering presentations and educating on product and service features and offerings.
• Established and cultivated solid business relationships with new or existing customers.
• Evaluated performance against goals and implemented appropriate development plans.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

• Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
• Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
• Liaised with vehicle sales representatives to review sales versus objectives, needs and growth opportunities and resolve customer complaints.
• Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
• Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
• Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
• Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
• Trained team members in successful strategies to meet operational and sales targets.
• Mentored new sales associates to contribute to store's positive culture.
• Trained newly hired sales team in upselling techniques.
• Promoted business' development by building and maintaining relationships with new clients.

• Improved overall customer buying experience to safeguard dealership revenue.
• Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
• Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
• Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Sold newly constructed homes, obtained Sales Contracts on sales of new homes from dirt.

Guided the sales transaction from contract through closing.

Developed and maintained close working relationship with Marketing and Realtor contacts to facilitate new sales.

Managed Sales Process while facilitating both loan and closing procedures.

Monitored Model and Inventory Homes to ensure quality standards were maintained.

Communicated with Construction Staff to ensure quality construction and principles were met to customer's satisfaction.

Submitted Daily Activity reports to Division President.