JAMES PALLOTTA
Hoquiam,WA
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at SAS Comfort Shoes. Excelled in staff training and development, significantly reducing turnover rates. Skilled in operations management and teamwork, adept at fostering collaboration across departments. Achieved notable improvements in sales through innovative marketing strategies, demonstrating exceptional problem-solving and communication abilities.
Overview
13
13
years of professional experience
Work History
General Manager of Operations
SAS Comfort Shoes
06.2017 - Current
- Reduced employee turnover rates by fostering a positive work environment and offering competitive compensation packages.
- Achieved higher team performance by implementing effective training and development programs for staff members.
- Maintained strict adherence to local regulations and industry standards, promoting a safe working environment for both employees and customers alike.
- Implemented data-driven solutions to address areas of underperformance, ultimately resulting in increased efficiency and financial stability.
- Improved overall sales through the introduction of innovative marketing strategies and promotional events.
- Established clear communication channels between various departments, facilitating collaboration on projects and initiatives that spanned multiple teams.
- Implemented cost-saving measures, leading to significant reductions in overhead expenses without compromising service quality or customer satisfaction.
- Managed day-to-day operations, delegating tasks as necessary to ensure smooth workflow within the organization.
- Enhanced customer satisfaction levels by addressing their concerns promptly and professionally.
Lead Tour Guide
Pike Place Market Ghost Tours
02.2012 - 06.2017
- Collaborated with fellow guides to develop strategies for handling large groups efficiently while maintaining individual attention for guests.
- Adapted quickly to unforeseen changes in weather or venue availability, creating alternative plans as necessary without compromising guest satisfaction.
- Created a welcoming atmosphere for all guests by fostering an inclusive environment that catered to diverse needs and preferences.
- Maintained up-to-date knowledge on local history, events, and attractions to provide relevant context during tours.
- Developed captivating tour scripts, ensuring accurate historical information was presented in a compelling manner.
- Increased repeat visitors by providing personalized recommendations for additional attractions based on guest interests.
- Received consistent positive feedback from guests regarding exceptional storytelling skills and in-depth knowledge of the area''s history.
Education
Bachelor of Arts - Communications
Bellarmine University
Louisville08.1997
Skills
- Staff Training and Development
- Operations Management
- Human Resources
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
Timeline
General Manager of Operations
SAS Comfort Shoes
06.2017 - Current
Lead Tour Guide
Pike Place Market Ghost Tours
02.2012 - 06.2017
Bachelor of Arts - Communications
Bellarmine University
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