Summary
Overview
Work History
Education
Skills
Timeline

James Palma

Silver Spring,MD

Summary

Customer-savvy accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.

Overview

7
7
years of professional experience

Work History

Front of House Staff Member

Bacio Pizzeria
07.2021 - Current
  • Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
  • Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
  • Registered guest information on database to maintain accuracy and tracking information.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Safeguarded the establishment''s reputation by strictly adhering to local health regulations and food safety guidelines during daily tasks.
  • Processed customer payments and balanced cash drawers.
  • Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.

Barista

7th Street Hill Cafe
04.2017 - 01.2022
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.

Education

Bachelor of Science - Tourism Management

Centro Escolar University - Malolos, Malolos City, Bulacan Philippines

Skills

  • Guest Relations Management
  • Phone Etiquette
  • Handling Complaints
  • Service prioritization
  • Guest Relations
  • Team Collaboration
  • Complaint Handling
  • Customer Service
  • Dependable and Responsible
  • Active Listening
  • Written Communication

Timeline

Front of House Staff Member - Bacio Pizzeria
07.2021 - Current
Barista - 7th Street Hill Cafe
04.2017 - 01.2022
Centro Escolar University - Malolos - Bachelor of Science, Tourism Management

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James Palma