Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

James Palma

Grand Rapids,MI

Summary

Focused, individual with hardworking nature and experience in heavy equipment operation. Adaptable to changing flight line conditions and ready to shift focus to meet departure schedules. Known for team attitude and dedication to task completion.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Ramp Agent

Avflight
Grand Rapids, MI
12.2023 - Current
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Operated a variety of motorized vehicles such as tugs and belt loaders safely and efficiently around airport premises.
  • Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Connected electrical power units and service hoses to aircraft.
  • Maintained on-time connections by guiding aircraft to and from gate positions.

Clay Target Puller

Kent County Conservation League
Ada, MI
11.2019 - 11.2023
  • Greeted customers, answered questions and provided excellent customer service.
  • Maintained cleanliness of work area and restocked supplies as needed.
  • Performed opening and closing procedures for the club.
  • Inspected equipment regularly to ensure proper functioning and safety standards were met.
  • Trained new employees on operating procedures, product knowledge and customer service techniques.
  • Communicated inventory and equipment needs to management team for ordering and facility purposes.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.

Delivery Driver (Summer Job)

Vitale's
Ada, MI
08.2023 - 09.2023
  • Received daily delivery instructions and route assignments.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled customer service complaints with professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

Electrical Assistant (Summer Job)

TruMedia
Ada, MI
06.2022 - 08.2022
  • Worked in team-based environment to accomplish projects.
  • Worked in all weather conditions and on multiple types of ladders and mechanical lifts.
  • Listened to directives of senior electrical professionals to complete efficient tasks.
  • Gathered required tools and equipment for each task to increase efficiency.
  • Supported journeyman and master electricians in maintaining, operating and repairing electrical systems.
  • Kept work areas clean, neat and organized for efficient operations.
  • Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs.
  • Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.

Education

High School Diploma -

Forest Hills Northern
3801 Leonard St NE, Grand Rapids, MI 49525
05.2024

Aviation Maintenance

Kent Career Technical Center
4958 Van Laar Dr, Grand Rapids, MI 49512
05.2024

Skills

  • Filing and Recordkeeping
  • Attention to Detail
  • Problem-Solving
  • Customer Service
  • Work Prioritization
  • Dependable and Responsible
  • Transaction Processing
  • Creative Thinking
  • Leadership
  • Safe Driving Record
  • Equipment Operation
  • Teamwork and Collaboration
  • FAA Regulations
  • Security processes

Certification

  • SSI Open Water Diver Certification (Since April 2023)

References

References available upon request.

Timeline

Ramp Agent

Avflight
12.2023 - Current

Delivery Driver (Summer Job)

Vitale's
08.2023 - 09.2023

Electrical Assistant (Summer Job)

TruMedia
06.2022 - 08.2022

Clay Target Puller

Kent County Conservation League
11.2019 - 11.2023

High School Diploma -

Forest Hills Northern

Aviation Maintenance

Kent Career Technical Center

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James Palma