JAMES PALMER
Hagerstown,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Squad Leader
USARMY
05.2023 - 01.2024
- Managed a team of personnel responsible for executing level 1 tier tasks, ensuring adherence to operational standards and quality of service.
- Coordinated training and development for team members, enhancing their skills in troubleshooting and customer service related to IT environments.
- Implemented strategies for efficient task delegation, improving response times and support effectiveness in handling user inquiries.
Team Leader
USARMY
05.2022 - 03.2023
- Oversaw administrative duties, including managing documentation and schedules to streamline workflow and improve service delivery.
- Provided higher-tier technical support, coordinating with senior IT personnel to escalate and resolve complex user issues efficiently.
- Mentored junior team members, fostering a collaborative environment focused on improving overall team performance and support capabilities.
Satellite Operator Maintainer
USARMY
04.2019 - 05.2022
- Operated and maintained government satellite equipment, ensuring optimal performance and reliability of communication systems crucial for operations.
- Troubleshot and resolved issues with a 28 modem, developing strong problem-solving skills applicable to IT Helpdesk support.
- Answered phone calls relating to general IT questions, providing user support and technical assistance to enhance operational efficiency.
Basic Combat Training / Advanced Individual Traini
USARMY
08.2018 - 04.2019
- Gained hands-on experience in hardware troubleshooting, effectively diagnosing and resolving issues related to various military communication devices.
- Learned how to reset and configure network routers and modems, ensuring proper connectivity and functionality of communication systems.
- Developed skills in installing and maintaining software applications necessary for satellite operation, enhancing operational capabilities.
Education
Bacherlor's of Fine Arts - Media Arts And Animation
The Art Institute of Jacksonville
N/A12.2014
Skills
- Technical Support
- Operating Systems
- Critical Thinking
- Leadership
- Strong Communication
Certification
Technical Support Fundamentals
The Bits and Bytes of Computer Networking
Operating Systems and You: Becoming a Power User
Working out, Bicycle Riding, Motorcycle riding, Video gaming
I’m really into working out—it's my go-to for staying energized and focused. Gaming is a big part of my downtime.
I like to play video games as well. I like many genres, RPGs, Platformers, and Racing/Simulation, a good variety keeps life interesting. I have a motorcycle that I take out every now and then, when the weather cooperates. I utilize my bicycle as another form of working out and relaxation method.
Languages
Spanish
Limited Working
Timeline
Squad Leader
USARMY
05.2023 - 01.2024
Team Leader
USARMY
05.2022 - 03.2023
Satellite Operator Maintainer
USARMY
04.2019 - 05.2022
Basic Combat Training / Advanced Individual Traini
USARMY
08.2018 - 04.2019
Bacherlor's of Fine Arts - Media Arts And Animation
The Art Institute of Jacksonville
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