Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Paquin

Franklin,TN

Summary

Dedicated retail professional with over 3 years of experience in fast-paced store environments, including positions at Target and Culver's. Exceptional customer service skills with a proven track record of enhancing customer satisfaction and increasing sales through expert product knowledge and effective sales techniques. Adept in handling point-of-sale systems and managing financial transactions with precision. Highly collaborative with strong communication and problem-solving abilities, consistently recognized for team-oriented and customer-focused performance. Committed to driving retail success and operational efficiency, ready to contribute to the continued success of a dynamic team.

Overview

4
4
years of professional experience

Work History

Team Member

Target
04.2023 - 08.2023

• Customer Service: Provided exceptional customer service in a fast-paced retail environment, assisting customers with product selection and inquiries to enhance shopping experience.
• Sales Support: Actively engaged in promoting Target's products and specials, contributing to store sales goals through knowledgeable recommendations and effective merchandising.
• Point of Sale Operations: Efficiently operated cash registers and handled financial transactions, ensuring accuracy and prompt customer service.
• Product Merchandising: Assisted in the display of merchandise, ensuring the sales floor was organized and visually appealing, which increased customer engagement and sales.
•Inventory Control: Participated in inventory management, including stocking shelves, organizing
back stock, and conducting inventory counts to maintain optimal stock levels.
• Team Collaboration: Worked collaboratively with team members to meet daily goals and maintain operational standards, demonstrating adaptability and strong communication skills.

Crew Member

Culvers
08.2019 - 08.2020

Responsibilities:
• Customer Service: Delivered exceptional customer service by greeting and serving guests with a positive attitude, ensuring a welcoming environment.
• Sales Support: Promoted menu items and seasonal specials, contributing to increased sales and customer satisfaction.
• Order Management: Accurately took customer orders, managed POS systems, and processed payments, maintaining efficiency and accuracy.
• Product Preparation: Prepared and presented high-quality food items following Culver's safety and quality standards, ensuring customer satisfaction.
• Team Collaboration: Collaborated with team members to optimize restaurant operations and maintain cleanliness, demonstrating strong teamwork and communication skills.
• Inventory Management: Assisted in stock management and inventory control, ensuring availability of ingredients and supplies.
Achievements:
• Recognized for outstanding customer service and received positive feedback in customer surveys.
• Contributed to a 10% increase in customer return rate through effective sales techniques and high-quality service.

Education

Bachelor of Arts - Finance

The University of Tennessee - Knoxville
Knoxville, TN
05.2027

Skills

Customer Service

Sales Proficiency

Product Knowledge

POS Systems

Communication

Problem-Solving

Merchandising

Teamwork

Adaptability

Attention to Detail

Time Management

Conflict Resolution

Timeline

Team Member

Target
04.2023 - 08.2023

Crew Member

Culvers
08.2019 - 08.2020

Bachelor of Arts - Finance

The University of Tennessee - Knoxville
James Paquin