James Paradis
Pawtucket,RI
Summary
Dynamic customer service and operations leader with over 20 years of experience managing teams, resolving complex client issues, and driving service excellence across property management, telecommunications, and insurance sectors. Expertise in building and leading high-performing teams while implementing process improvements that foster a culture of accountability and collaboration. Proficient in contract negotiation and client relationship management, consistently delivering solutions that enhance customer satisfaction, loyalty, and retention. Recognized for empathetic problem-solving abilities, strategic decision-making skills, and a talent for balancing customer needs with overarching business objectives.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Eversource
01.2025 - Current
- Resolved high‑volume inquiries with effective communication and problem‑solving, consistently exceeding first‑call resolution targets and boosting satisfaction.
- Maintained quality standards under pressure, streamlining call handling and multitasking across systems to minimize wait times.
- Delivered empathetic support and collaborated with teams to improve processes, building trust and enhancing overall customer experience.
- Consistently met performance goals while demonstrating professionalism, product expertise, and high energy in client interactions.
Managing Director
Paradis Management, LLC
01.2015 - 2025
- Directed full operations for property management and landscaping services across commercial, residential, and bank‑owned properties.
- Scaled the business over nearly a decade, consistently meeting sales targets and driving sustainable growth.
- Elevated client satisfaction through service improvements, quality delivery, and proactive issue resolution.
- Built and led high‑performing teams, fostering accountability and operational excellence.
Territory Sales Executive
Cox Business
01.2009 - 01.2016
- Ranked #3 nationwide in 2013, exceeding quota by 110% and finishing #1 in the Northeast team.
- Drove 6–10% annual revenue growth through strategic market analysis and reporting to senior leadership.
- Mentored junior sales team members, fostering professional development and stronger performance.
- Delivered exceptional customer service, generating repeat business and high client referral rates.
Corporate Account Executive
AT&T
01.2003 - 01.2009
- Increased revenue from existing accounts through product expertise and training, driving upsell opportunities and retention.
- Achieved Top 5% national sales performance through collaboration and exceptional account management.
- Developed strategic account plans to align solutions with client needs and drive growth.
- Cultivated relationships with key corporate clients, enhancing service delivery and satisfaction.
Education
Diploma -
William M. Davies, Jr. Career and Technical High School
Skills
- Customer Service Excellence & Issue Resolution
- Conflict Management & Negotiation
- Analytical Problem‑Solving & Critical Thinking
- Team Collaboration & Leadership
- Communication & Active Listening
- Data Management & Technical Proficiency
Additional Experience
Senior Team Lead, Customer Service Specialist, MetLife Insurance Company (2001 – 2003)
Timeline
Customer Service Representative
Eversource
01.2025 - Current
Managing Director
Paradis Management, LLC
01.2015 - 2025
Territory Sales Executive
Cox Business
01.2009 - 01.2016
Corporate Account Executive
AT&T
01.2003 - 01.2009
Diploma -
William M. Davies, Jr. Career and Technical High School