James Parham
Essex,MD
Overview
9
9
years of professional experience
Work History
Assistant Manager
Frank's Detail Reconditioning
05.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Detail Specialist
Frank's Detail Reconditioning
05.2018 - 05.2020
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Applied protective agents, including sealants, to protect surfaces.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Checked and replaced windshield wipers on vehicles and equipment.
- Utilized high-pressure washers to clean vehicles and equipment.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
Warehouse Team Leader
Under Armour
09.2017 - 03.2018
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Trained employees on equipment operation and safety protocols.
- Monitored performance and safety practices of [Number]-person warehouse staff.
- Adhered to industry best practices for warehousing, material handling, and documentation.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.
Forklift Operator
Under Armour
06.2014 - 08.2017
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Unloaded materials and goods at designated locations for best project availability.
- Removed orders from storage, wrapped, and staged for shipments.
- Communicated with floor managers to determine merchandise placement.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
Education
GED -
Overlea High School & Academy Of Finance
Baltimore, MD06.2004
Skills
- Customer Service
- Microsoft Office Expertise
- Staff Development
- Fire Safety Regulations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Frank's Detail Reconditioning
05.2020 - Current
Detail Specialist
Frank's Detail Reconditioning
05.2018 - 05.2020
Warehouse Team Leader
Under Armour
09.2017 - 03.2018
Forklift Operator
Under Armour
06.2014 - 08.2017
GED -
Overlea High School & Academy Of Finance