James Parker
Summerville,SC
Summary
Dynamic IT leader with a proven track record at Bishop Gadsden Episcopal Retirement Community, excelling in strategic planning and vendor management. Expert in security protocols and team leadership, I implemented process improvements that enhanced operational efficiency and established standards of excellence in customer service delivery.
Overview
10
10
years of professional experience
Work History
Assistant Director, Information Technology
Bishop Gadsden Episcopal Retirement Community
Charleston, SC
10.2022 - Current
- Provided technical leadership to Bishop Gadsden’s IT team.
- Continued duties of the previous title.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- The main point of contact for vendor relations.
- Facilitated strategic planning sessions to align departmental goals with organizational objectives.
- Managed budgets and allocations for various projects and programs.
- Implemented process improvements to streamline communication between teams.
- Established standards of excellence for customer service delivery throughout the organization.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Developed and managed a team of 6 employees to ensure efficient operations of the organization.
Network Security Admin
Bishop Gadsden Episcopal Retirement Community
Charleston, SC
12.2019 - 10.2022
- Redefined IT security policies to recommended NIST standards.
- Assisted with the migration of email from the Exchange server to Office 365.
- Assisted with the planning of new network infrastructure for the new healthcare building, including heat mapping.
- Monitored network security protocols and identified potential vulnerabilities.
- Managed firewall configurations and ensured compliance with industry standards.
- Conducted regular security assessments and reported findings to management.
- Collaborated with IT team to implement security best practices across systems.
- Trained staff on cybersecurity awareness and safe computing practices.
- Developed incident response plans to address security breaches effectively.
- Trained staff members on proper usage of secure authentication methods.
IT Security Manager
Student Transportation of America
Charleston, SC
11.2018 - 11.2019
- Worked with an internal company auditor to establish IT security procedures for the company.
- Assisted with the migration of the company email archive into ZIX.
- Migrated company endpoints into NinjaRMM from Continuum RMM.
- Deployed Falcon, CrowdStrike, to all company endpoint devices and servers.
- Led training sessions for staff on information security best practices.
- Monitored compliance with federal and state transportation safety regulations.
- Evaluated current security solutions and recommended new technologies as needed.
IT Admin & Support
Student Transportation of America
Charleston, SC
10.2017 - 11.2018
- Continued to provide AWS support as needed to the software team.
- Assisted with the migration from Microsoft Exchange to Office 365.
- Redesigned remote work setup, consolidating multiple Microsoft servers into a smaller footprint, saving money.
- Provided level 3 IT support as needed within the organization.
- Maintained and configured Wi-Fi for over 300 buses.
- Identified needs of customers promptly and efficiently.
System Automation Engineer
Student Transportation of America
Charleston, SC
09.2015 - 10.2017
- Provided support to the software development team via Amazon Web Services.
- Managed AWS EC2 instances, RDS, and S3 buckets for developers.
- Maintained backups for developers. I wrote the retention policy as directed by the team lead.
- Provided IT support to school districts as needed when access was required to routing software.
- Collaborated with cross-functional teams to implement technology upgrades.
- Conducted testing and troubleshooting of automation equipment and software.
- Worked closely with developers to design, develop, and deploy automated tests.
Education
Associates - Network systems management
Trident Technical College
Charleston, SC01.2016
Skills
- Powershell
- Amazon Web Serevices
- Microsoft Azure
- SQL Server administration
- Microsoft Office
- Critical thinking
- Team leadership
- Team player
- Vendor management
- Budget management
- Security protocols
- IT policy development
- Problem solving
- Strategic planning
- Incident response
Affiliations
- Captain of two adult hockey teams
- Enjoy working on my homelab
Accomplishments
- Promoted to Assistant Director of IT (October 2022)
- Promoted to IT Security Manager (November 2018)
References
References available upon request.
Timeline
Assistant Director, Information Technology
Bishop Gadsden Episcopal Retirement Community
10.2022 - Current
Network Security Admin
Bishop Gadsden Episcopal Retirement Community
12.2019 - 10.2022
IT Security Manager
Student Transportation of America
11.2018 - 11.2019
IT Admin & Support
Student Transportation of America
10.2017 - 11.2018
System Automation Engineer
Student Transportation of America
09.2015 - 10.2017
Associates - Network systems management
Trident Technical College