James Parker
Johnson City,TN
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving personal and company goals by delivering exceptional service. Passionate about continuous learning and professional development. Compassionate and empathetic team leader who is not afraid to also be led.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
2
2
Certification
Work History
E-commerce Seller/Online Reseller
Self Employed
Johnson City, Tennessee
09.2025 - Current
- Developed product listings to attract potential customers online.
- Managed customer inquiries through social media and email channels.
- Coordinated shipping logistics to ensure timely delivery of products.
- Conducted market research to identify trends and customer preferences.
- Responded promptly to customer inquiries, complaints, and requests for product information.
- Demonstrated products features, capabilities, and benefits in order to secure sales.
- Negotiated pricing deals with vendors to obtain the most favorable terms possible.
Retail Store manager and Event/Charity Organizer
Appalachian Highlands Dispensary
Johnson City, Tennessee
06.2020 - 01.2026
- Managed daily operations of retail environment at Appalachian Highlands dispensary.
- Supervised and trained staff on customer service and product knowledge.
- Oversaw inventory management and restocking procedures for dispensary products.
- Handled cash register transactions accurately while providing excellent customer service.
- Supervised cash drawer balances and deposits of store receipts.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Implemented campaigns and promotions to help with developing goods and services.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Developed and implemented activities to improve clients' quality of life.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
Ballad Health Contracted Lab courier
TCD transport
Johnson City
08.2022 - 12.2024
- Collected laboratory specimens from various locations for timely delivery.
- Ensured proper handling and transportation of sensitive materials.
- Communicated with laboratory staff to confirm delivery schedules and requirements.
- Communicated effectively with laboratory staff regarding sample requirements.
- Assisted in loading and unloading vehicles with packages, boxes, and containers.
- Transported hazardous materials in compliance with safety regulations.
- Organized daily pick-up and delivery routes to maximize efficiency.
- Verified the accuracy of orders against specimen labels.
- Adhered to strict confidentiality requirements regarding patient information.
- Maintained appropriate temperature levels during transportation of specimens according to protocol.
- Followed established procedures for handling biohazardous waste materials.
- Utilized GPS systems to locate addresses for delivery purposes.
- Responded quickly to emergency requests for specimen delivery services.
- Coordinated parcel delivery using strong time management skills.
- Maintained strict adherence to HIPAA regulations and confidentiality standards during the handling and transportation of sensitive medical materials.
- Communicated effectively with dispatch and management to report progress and any issues encountered during transport.
- Ensured the proper packaging and labeling of specimens according to established protocols, reducing the risk of contamination or damage.
- Sorted parcels according to delivery route.
- Communicated customer complaints, requests and feedback to company management.
- Obtained official signatures and required payments for different types of deliveries.
- Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
- Logged 50,000+ miles during my courier service
Education
Applied Science
Northeast State Community College
Blountville, TN 08.2019 - 05.2021
Skills
- Product listing
- Customer inquiries
- Market research
- Shipping logistics
- Storage of confidential client/customer information
- Economic & social adaption
- Cash transactions
- Time management
- Online auction tactics
- Cash register management
- Point-of-sale system
- Customer satisfaction
- Product demonstration
- Teamwork
- Excellent communication
- Reliability
- Task prioritization
- Persuasive communication
- E-commerce sales
- Interpersonal communication
- Online platforms
- Shipping
- Professional networking
- Sales strategy
- Serve customers
- Brand representation
- Hospitality and accommodation
- Customer relationship management
- Competitor analysis
- Customer engagement
- International sales
- Social media marketing
Certification
- HIPAA trained
- Google ads display certified via Google
- Official Tennessee hunter safety certification course completion
- Tennessee Business licensee
- CPR certified
Affiliations
- Former theatrical and fine arts performer of 8 years.(Live crowd performances)
- Former middle and high school football player & team manager
- Methodist Protestant Christian
- Passionate literature reader (Novels, mangas, epics and poems)
- Peaceful protestor for social rights
- Passion for traveling and experiencing new cultures and destinations
- Contributes yearly fundraiser donations.(Youth and grade school sports)
- Advocator of equal gender and racial rights
- Advocate for the social furtherance and acceptance of pediatric special needs individuals.(Older brother is a diagnosed autistic individual)
- Knowledgeable of world history and ancient to modern human conflicts
- European and Asian mythology delver
- Modern and classic media consumer
- American sports spectator and seldom podcaster/ content creator
- Collector of niche artifacts and media memorabilia
Languages
English
Full Professional
References
References available upon request.
Timeline
E-commerce Seller/Online Reseller
Self Employed
09.2025 - Current
Ballad Health Contracted Lab courier
TCD transport
08.2022 - 12.2024
Retail Store manager and Event/Charity Organizer
Appalachian Highlands Dispensary
06.2020 - 01.2026
Applied Science
Northeast State Community College
08.2019 - 05.2021