Summary
Overview
Work History
Education
Skills
Timeline
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James ParkerJones

James ParkerJones

Store Director
Florence,South Carolina

Summary

Results-oriented, strategic Human Resources Specialist that is positively driven to provide the best Human Resources experience

In versatile, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with 20 years of comprehensive experience retaining employee relations. Commended for superior performance and consistently going above and beyond to exceed goals.

Overview

18
18
years of professional experience

Work History

Store Manager

Belk
Hartsville, SC
07.2015 - Current
  • Delivered excellent customer service by greeting and assisting each customer.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Kept an eye on building premises for loss prevention and security purposes.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Worked closely with the district manager to formulate and build the store brand.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Managed team of 25+ employees.
  • Completed weekly schedules according to payroll policies.
  • Trained staff to deliver outstanding customer service.

Human Resources Manager

Belk
Florence, SC
07.2008 - 07.2015
  • Trained all new managers on store procedures and policies.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Addressed customer inquiries and resolved complaints.
  • Fulfilled customer shipping needs using UPS and USPS methods.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Managed team of 125+ employees.
  • Completed weekly schedules according to payroll policies.
  • Trained staff to deliver outstanding customer service.
  • Completed a series of training sessions to advance from Assistant Manager to Store Manager.

Department Manager

Belk
Aiken, SC
07.2006 - 07.2008
  • Employed process improvement initiatives within the department.
  • Ensured that all Sales Associate department employees presented a positive, exemplary image to customers.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Followed all safety protocols and company processes and procedures.
  • Cultivated a talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Held each team member accountable for achieving brand and performance goals.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Helped customers select products that best fit their personal needs.
  • Shared product knowledge with customers while making personal recommendations.
  • Worked as a team member to provide the highest level of service to customers.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Kept current on market and product trends to effectively answer customer questions.
  • Offered exceptional customer service to differentiate and promote the company brand.

Education

Bachelor of Science - Business Administration

University of North Carolina At Wilmington
Wilmington, NC
05-1988

Skills

  • Recruiting
  • Training and Development
  • Creative problem solver
  • Performance Analysis
  • Positive learning process
  • Microsoft Office
  • Leadership
  • Positive learning process
  • Positive Disposition
  • Quick learner
  • Client-focused
  • Strategic Planning
  • Research

Timeline

Store Manager

Belk
07.2015 - Current

Human Resources Manager

Belk
07.2008 - 07.2015

Department Manager

Belk
07.2006 - 07.2008

Bachelor of Science - Business Administration

University of North Carolina At Wilmington

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James ParkerJonesStore Director