James Paro

• As a key member of our on-site operations team, I seamlessly interfaces with new user groups to facilitate product launches and encourage successful adoption thereafter. My core responsibilities include:

• Software implementation
• Enterprise success management
• End-user training and development
• Account planning and management

As part of the customer support and implementation team, I specialized in enterprise support as well as occasional on-site visits to new clients to assist the implementation team in product launch and training operations. Some of my core responsibilities included:

• Enterprise operations support
• Remote troubleshooting and issue resolution
• Customer introduction and launch operations

My territory included the US and additional North American interests, with a primary focus on consumer-packaged goods (CPGs) and industrial packaging manufacturers. My responsibilities included developing key project stakeholder relationships within customers' IT and procurement teams to execute successful sales initiatives within adjacent departments. I generated over $4M in total contract value in my first year (through 5 high-value client relationships), achieved over 110% of established quota goal, and secured an 80% close rate on all qualified opportunities.

LogRock's primary application manages all aspects of Department of Transportation compliance for logistics and trucking companies. My primary book of business spanned all of North and South America (company is based in Florianopolis, Santa Catarina, BRA).

Norgren Workholding is a unique division of IMI Precision Engineering designed to drive strategic growth and lean innovation across the manufacturing industry. My daily activities were focused on product launch operations and marketing, including new product awareness and pre-launch demand facilitation. In this role, I successfully managed full manufacturing portfolios across multiple enterprise accounts. My book of business included 40+ clients and an annual revenue value of ~$250,000.

• Drove sales and supply management within assigned agent/dealer channel partner network including ~500 clients across the U.S. and Puerto Rico.
• Provided outstanding customer service and nurtured relationships with new and existing corporate decision makers.
• Performed market research and targeted customers who could benefit from company's products.
• Managed pricing discount program initiated on highly competitive bids and increased team revenue by 35% through my oversight of our pricing program.

• Providing support to the Sold Supplies Account Management team across all routes-to-market.
• Responsibilities included direct prospecting, marketing and/or promotional notifications, and general administrative support.

• My primary vertidal was SaaS solutions that employ artificial intelligence to streamline customers' daily workflow and information displays.
• I made measurable impacts at the company by quickly mastering the full product suite, building a productive book of business, and making the company's first sale of a new proprietary application; Hyperfish.
• I also participated in the launch of a third product; Starmind.

Working across an incredibly diverse national network of top-performing real estate agents, I orchestrated customer intake, sold real estate management software, trained new and existing customers on best practices, and efficiently managed issue resolution for the entire client base. In addition to consistently exceeding my sales objectives, I accelerated the sales cycle of the business as a whole by facilitating the migration of legacy customers to a new CRM system.

• An inside sales position for the real estate prospecting division.
• Daily responsibilities included maintaining business relationships across multiple territories, communicating my clients' value propositions to potential end customers, and career development as a part of the workplace culture.