James P Balmer

As a Human Resources Assistant, I provided administrative and personnel support to soldiers and staff. Served as a

Specialized in military benefits, personnel records management, and regulatory compliance.

boarded new personnel to ensure seamless integration into operational workflows. Maintained accuracy in critical

documentation and calculations for personnel records, while ensuring adherence to Army policies and standards.

• Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
• Provided exceptional customer support, leading to increased client retention and loyalty.
• Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
• Played a critical role in retaining valuable customers through proactive relationship management efforts.
• Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Conducted regular training sessions for staff development and skills enhancement.
• Streamlined service processes for increased efficiency and improved customer experience.
• Developed and maintained strong relationships with key clients, fostering long-term partnerships.
• Facilitated communication between clients and internal teams to address concerns promptly and effectively.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
• Demonstrated adaptability in managing diverse clientele while maintaining a steadfast focus on quality outcomes.
• Evaluated employee performance regularly, providing constructive feedback and coaching as needed.
• Assisted in the successful launch of new products/services through effective support strategies.
• Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
• Referred families to shelters, legal resources, and educational programs.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Recruited, interviewed, and hired staff members offering exceptional talent and brought great skills to team.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Facilitated communication between clients and other service providers.
• Developed and maintained accurate records of programs and services.
• Cultivated and maintained relationships with community members to facilitate outreach activities.