Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Availability
Languages
Work Preference
Software
Timeline
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James Dodok

Fort Worth,TX

Summary

I am an experienced operations and management professional with a proven track record in optimizing business processes, driving sales growth, and leading high-performing teams. Currently serving as the Pro Services Assistant Manager at Lowe's Home Improvement, I have achieved significant milestones, including top district rankings and substantial sales growth. With a strong foundation in leadership and strategic planning, I am passionate about pursuing store management and district management roles to drive success and growth across multiple locations.

Overview

20
20
years of professional experience
2
2

Certifications

Work History

Pro Services Assistant Manager

Lowe's Home Improvement
11.2024 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Department finished 2nd in district 1219 in the 23-24 fiscal year
  • My department finished 18% up in sales for the year versus plan for total sales of $18.04 million.
  • Drove the Pro Credit program and finished the 23-24 fiscal year with enrollments up 44% versus plan.

Operations Assistant Manager

Lowe's Home Improvement
06.2022 - 11.2024
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
  • Promoted 10+ team members to full time positions through effective succession planning and development
  • Maintained an injury free Back of House and Front of House for 730+ days
  • Served as Store Inventory Captain, Shrink Committee Captain and Safety Team Captains
  • Served as Interim Store Manager for 3rd Quarter 2023-2024

Front End Support Manager

Lowe's Home Improvement
05.2018 - 06.2022
  • Developed comprehensive training programs to equip new hires with essential skills for success in the role.
  • Boosted sales performance with strategic front-end promotions and targeted marketing campaigns.
  • Established a positive work environment by promoting teamwork and fostering employee development initiatives.
  • Improved customer satisfaction by implementing efficient support processes and enhancing front-end user experiences.
  • Hired, trained and developed a team of 50+ team members
  • Front End was ranked #1 in District 1219 for 12 consecutive quarters and finished the 2021 fiscal year ranked #4 in the company.
  • Served as the district trainer for all incoming Operations Assistant Managers and Front End Department Supervisors

Store Manager

Toys R Us
10.2016 - 05.2018
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Attained $8 million in sales at my location in 2016
  • Finished 2016 above the regional average in Guest Satisfaction scores
  • Managed a team of 135+ during peak season

Education

Bachelor of Science - Education, Middle Childhood Education, Science, Social Studies

Heidelberg University
Tiffin, Ohio
05.2003

Skills

  • Customer relationship management (CRM)
  • Customer service
  • Problem-solving
  • Adaptability and flexibility
  • Succession planning
  • Retail operations management
  • Staff training and development

Certification

  • Operations Management, eCornell University
  • Leadership Essentials, eCornell University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balancePersonal development programs

Software

Microsoft Office

Timeline

Pro Services Assistant Manager

Lowe's Home Improvement
11.2024 - Current

Operations Assistant Manager

Lowe's Home Improvement
06.2022 - 11.2024

Front End Support Manager

Lowe's Home Improvement
05.2018 - 06.2022

Store Manager

Toys R Us
10.2016 - 05.2018

Bachelor of Science - Education, Middle Childhood Education, Science, Social Studies

Heidelberg University

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James Dodok