James Dodok
Fort Worth,TX
Summary
I am an experienced operations and management professional with a proven track record in optimizing business processes, driving sales growth, and leading high-performing teams. Currently serving as the Pro Services Assistant Manager at Lowe's Home Improvement, I have achieved significant milestones, including top district rankings and substantial sales growth. With a strong foundation in leadership and strategic planning, I am passionate about pursuing store management and district management roles to drive success and growth across multiple locations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pro Services Assistant Manager
Lowe's Home Improvement
11.2024 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Department finished 2nd in district 1219 in the 23-24 fiscal year
- My department finished 18% up in sales for the year versus plan for total sales of $18.04 million.
- Drove the Pro Credit program and finished the 23-24 fiscal year with enrollments up 44% versus plan.
Operations Assistant Manager
Lowe's Home Improvement
06.2022 - 11.2024
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Promoted 10+ team members to full time positions through effective succession planning and development
- Maintained an injury free Back of House and Front of House for 730+ days
- Served as Store Inventory Captain, Shrink Committee Captain and Safety Team Captains
- Served as Interim Store Manager for 3rd Quarter 2023-2024
Front End Support Manager
Lowe's Home Improvement
05.2018 - 06.2022
- Developed comprehensive training programs to equip new hires with essential skills for success in the role.
- Boosted sales performance with strategic front-end promotions and targeted marketing campaigns.
- Established a positive work environment by promoting teamwork and fostering employee development initiatives.
- Improved customer satisfaction by implementing efficient support processes and enhancing front-end user experiences.
- Hired, trained and developed a team of 50+ team members
- Front End was ranked #1 in District 1219 for 12 consecutive quarters and finished the 2021 fiscal year ranked #4 in the company.
- Served as the district trainer for all incoming Operations Assistant Managers and Front End Department Supervisors
Store Manager
Toys R Us
10.2016 - 05.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Attained $8 million in sales at my location in 2016
- Finished 2016 above the regional average in Guest Satisfaction scores
- Managed a team of 135+ during peak season
Education
Bachelor of Science - Education, Middle Childhood Education, Science, Social Studies
Heidelberg University
Tiffin, Ohio05.2003
Skills
- Customer relationship management (CRM)
- Customer service
- Problem-solving
- Adaptability and flexibility
- Succession planning
- Retail operations management
- Staff training and development
Websites
Certification
- Operations Management, eCornell University
- Leadership Essentials, eCornell University
Timeline
Pro Services Assistant Manager
Lowe's Home Improvement
11.2024 - Current
Operations Assistant Manager
Lowe's Home Improvement
06.2022 - 11.2024
Front End Support Manager
Lowe's Home Improvement
05.2018 - 06.2022
Store Manager
Toys R Us
10.2016 - 05.2018
- Operations Management, eCornell University
- Leadership Essentials, eCornell University
Bachelor of Science - Education, Middle Childhood Education, Science, Social Studies
Heidelberg University
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