Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Peel

New Braunfels

Summary

With ten years in the medical gas service industry, the last three years as a lead field service engineer I’ve been a dynamic leader. With a proven track record at BeaconMedaes and MGES Inc., excelling in performance monitoring and team building. Mastered equipment maintenance and coaching, enhancing team efficiency by fostering diversity and inclusion. Notably improved project delivery through effective schedule management and active listening, achieving significant milestones in regulatory compliance and trend tracking. Results-oriented professional experienced in driving operational excellence and business growth. Proven track record of inspiring and leading high-performing teams to exceed targets and customer expectations. Experienced in developing and executing strategic plans to optimize workflow and improve processes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Team Lead

BeaconMedaes
07.2019 - Current
  • Supervised the daily work of staff to ensure work prioritization and quality.
  • Mentored and coached team members to ensure successful performance.
  • Delegated tasks to team members according to project requirements and employee strengths.
  • Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
  • Reported staff progress, deficiencies, and training needed to management.
  • Resolved problems and escalated high-level issues to supervisor within established timeframes.
  • Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.

Service Technician

MGES Inc.
06.2014 - 07.2019
  • Quoted customers for PM contracts, repairs & installs
  • Replaced worn-out components with genuine parts for optimal performance of the system.
  • Followed safety protocols when performing service and repairs.
  • Utilized strong communication skills to efficiently interact with customers and provide technical advice.
  • Communicated with management and other team members to provide detailed reports and updates on assignments.
  • Identified parts needed for repairs and ordered them as needed.
  • Maintained detailed records of service visits and customer requests.
  • Remained up-to-date on technical and product knowledge within area of responsibility.
  • Troubleshot and repaired various electronic systems to resolve customer issues.
  • Conducted electrical repairs on various components such as motors, relays and switches.

Education

Bachelor of Arts (B.A.) - Business Administration

University of Phoenix
Phoenix, AZ
12.2024

Skills

  • Performance monitoring
  • Schedule Management
  • Trend tracking
  • Regulatory Compliance
  • Diversity and Inclusion
  • Coaching and Mentoring
  • Equipment Maintenance
  • Team building
  • Active listening

Certification

  • ASSE 6020 Medical Gas Systems Inspector
  • ASSE 6040 Medical Gas Systems Maintenance

Timeline

Team Lead

BeaconMedaes
07.2019 - Current

Service Technician

MGES Inc.
06.2014 - 07.2019

Bachelor of Arts (B.A.) - Business Administration

University of Phoenix

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