James Pena
San Antonio,TX
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
7
7
years of professional experience
Work History
Enrollment Counselor
Western Governors University
05.2023 - Current
- Strategically guide prospective students through the enrollment funnel, aligning educational goals with university offerings.
- Collaborated with academic departments to streamline enrollment procedures and enhance student experience.
- Handled a revolving pipeline of 200 students through the enrollment process.
- Mentored junior counselors, fostering professional development and enhancing team effectiveness.
Quality & Market Research Operations Lead
TaskUs
01.2023 - 05.2023
- Led a dual-function team of 7 QA and 7 Research Consultants, consistently exceeding performance KPIs through targeted coaching.
- Synthesized US marketing trends to collaborate with the training department on high-impact action items.
- Mentored team members on best practices and process improvements to drive performance.
- Analyzed data trends to identify areas for operational enhancements and cost reduction.
Market Research & SMB Operations Lead
TaskUs
07.2022 - 01.2023
- Managed 7 consultants specializing in Facebook and Instagram ad strategies for Small to Medium Businesses (SMBs).
- Authored reports on global advertising trends to guide ad campaign optimization and client ROI.
- Led a team of 7 Research Consultants, consistently exceeding performance KPIs through targeted coaching
SMB Operations Lead
TaskUs
02.2022 - 07.2022
- Managed 14 consultants specializing in Facebook and Instagram ad strategies for Small to Medium Businesses (SMBs).
- Authored reports on global advertising trends to guide ad campaign optimization and client ROI.
Social Media Marketing Expert
TaskUs
07.2021 - 02.2022
- Managed a rolling book of social media accounts and created personalized marketing plans
- Teach clients to use multiple strategies to generate revenue
- Provide personal optimization strategies
Lawn, Garden, and Seasonal Operations Lead
Walmart
04.2020 - 07.2021
- Managed a team of 5 and oversaw all seasonal transitions and product lifecycle switches.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Assumed acting management responsibilities for the entire store facility in the absence of Assistant Managers.
Frontline Marketing
BlueGreen Vacations
04.2019 - 04.2020
- Recommended vacation destinations to customers through discovery questions and relationship building.
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
Education
Bachelor of Science - Marketing Management
Western Governors University
Salt Lake City, UTMBA -
Western Governors University
Salt Lake City, UT01-2027
Master of Science - Digital Marketing
Western Governors University
Salt Lake City, UT08.2025
Skills
- Social Media Marketing
- Tableau and PowerBi
- Google Suite
- Microsoft Suite
- Training
- Sales Experience
- Academic advising
- Marketing
- Policy comprehension
- Cross-cultural design
- Excellent phone demeanor
- Client relationship building
Timeline
Enrollment Counselor
Western Governors University
05.2023 - Current
Quality & Market Research Operations Lead
TaskUs
01.2023 - 05.2023
Market Research & SMB Operations Lead
TaskUs
07.2022 - 01.2023
SMB Operations Lead
TaskUs
02.2022 - 07.2022
Social Media Marketing Expert
TaskUs
07.2021 - 02.2022
Lawn, Garden, and Seasonal Operations Lead
Walmart
04.2020 - 07.2021
Frontline Marketing
BlueGreen Vacations
04.2019 - 04.2020
Bachelor of Science - Marketing Management
Western Governors University
MBA -
Western Governors University
Master of Science - Digital Marketing
Western Governors University