James Pence
Jensen Beach,FL
Summary
Dynamic operations leader with a proven track record at Florida Valuation Services, Inc., driving productivity optimization and strategic planning. Expert in contract negotiation and relationship building, I successfully streamlined processes, enhancing efficiency and fostering a culture of excellence. My analytical mindset and leadership skills consistently deliver impactful results across diverse teams. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Operations professional committed to elevating organizational success through strategic planning and effective execution. Proven track record in enhancing operational efficiency and fostering collaborative team environment. Renowned for adaptability and focus on achieving outstanding results, leveraging strategic vision and leadership.
Overview
22
22
years of professional experience
Work History
President of Operations
Florida Valuation Services, Inc
03.2023 - Current
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Aligned organizational goals with industry trends through comprehensive market research analysis.
- Supported project management team for optimal performance.
- Directed mergers and acquisitions, ensuring seamless integration of business operations and personnel management.
- Resolved issues and recommended actions based on production and compliance reports.
- Acquired space for renovations, planning, and office expansion and handled overall project management.
- Established strong relationships with vendors and suppliers to negotiate favorable contracts and pricing agreements.
- Drove continuous improvement initiatives across the organization, promoting a culture of excellence in all aspects of business operations.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
- Attended trade shows and client meetings, promoting brand, and building rapport with prospects.
- Oversaw budgeting and financial forecasting for all departments, ensuring fiscal responsibility throughout the organization.
- Implemented quality control measures across all departments, resulting in consistent high-quality products and services delivered to customers.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Researched, proposed, and implemented vendor agreements to decrease costs and improve services.
- Participated in monthly training on latest technology trends and products in industry.
- Developed in-depth knowledge of each client's business through research and regular on-site meetings.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Oversaw business-wide changes to modernize procedures and organization.
- Maintained P&L and shouldered corporate fiscal responsibility.
Manager of Operations
Florida Valuation Services, Inc.
03.2020 - 03.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization's bottom line results.
- Managed cross-functional teams for successful project completion and timely delivery.
- Partnered with vendors and suppliers to effectively manage and budget.
- Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
- Managed vendor relationships to secure favorable terms and ensure consistent supply chain.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Data Analyst
Florida Valuation Services, Inc.
03.2005 - 03.2020
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Implemented robust control measures to improve analytical output reliability.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
- Conducted comprehensive data analysis to support strategic planning, leading to more informed decision-making.
- Contributed to development of predictive models, aiding in forecasting of market trends.
- Leveraged advanced analytics to identify trends, enabling proactive business strategy adjustments.
- Enhanced data accuracy by automating data cleansing processes, significantly reducing manual errors.
- Increased efficiency in data storage and retrieval by implementing robust database management systems.
- Improved data governance practices, ensuring compliance with regulatory standards and internal policies.
- Optimized data collection methods to enhance quality and volume of data captured for analysis.
- Enhanced team's analytical capabilities with training on latest data analysis tools and techniques.
- Facilitated knowledge sharing by creating centralized data repository accessible to all relevant parties.
- Improved data visualization techniques, making insights more accessible to non-technical stakeholders.
- Collaborated with IT to ensure data security measures were in place, safeguarding sensitive information.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Created data models to support decision-making processes.
- Identified patterns and trends in large data sets and provided actionable insights.
- Utilized data visualization techniques to present and explain complex data sets.
- Provided technical support for troubleshooting analytics and reporting issues.
- Optimized data access and storage to improve performance of analytics systems.
- Deployed predictive analytics models to forecast future trends.
- Developed and implemented data governance policies and procedures.
Art Studio & Gallery Owner
Originals Art Studio
04.2016 - 02.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Executive Assistant
Florida Valuation Services, Inc
03.2003 - 03.2005
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Filed paperwork and organized computer-based information.
- Took notes and dictation at meetings.
- Promoted team productivity by keeping supplies organized and well-stocked.
Education
Associate of Arts - Graphic Design
Flagler College
Saint Augustine, FL05.2002
High School Diploma -
South Fork Highschool
Bachelor of Arts - Fine Arts & Studio Arts
Florida School of The Arts
Palatka, FL05.1997
Associate of Arts - Graphic Design
Indian River Community College
Stuart, FL05.1994
Skills
- Data-driven decision making
- Operations management
- Organizational development
- Productivity optimization
- Workforce planning
- Facilities management
- Contract negotiation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Leadership and people development
- Organizational skills
- Active listening
- Analytical and critical thinker
- Adaptability and flexibility
- Planning and coordination
- Relationship building
- Strategic planning and execution
- Self motivation
- Innovative and visionary
- Conflict resolution
- Professionalism
- Digital marketing
- Mission and vision
Timeline
President of Operations
Florida Valuation Services, Inc
03.2023 - Current
Manager of Operations
Florida Valuation Services, Inc.
03.2020 - 03.2023
Art Studio & Gallery Owner
Originals Art Studio
04.2016 - 02.2019
Data Analyst
Florida Valuation Services, Inc.
03.2005 - 03.2020
Executive Assistant
Florida Valuation Services, Inc
03.2003 - 03.2005
High School Diploma -
South Fork Highschool
Bachelor of Arts - Fine Arts & Studio Arts
Florida School of The Arts
Associate of Arts - Graphic Design
Indian River Community College
Associate of Arts - Graphic Design
Flagler College
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