James Peoples
Moline,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Route Service Representative
UniFirst
Milan
02.2023 - 12.2023
- Enhanced customer satisfaction by providing timely and efficient route service deliveries.
- Increased company revenue by upselling additional products and services to clients during visits.
- Maintained strong relationships with customers through effective communication and problem-solving skills.
- Ensured accurate invoicing and billing for all clients, streamlining the payment process.
Claims Processor
Cigna
Bourbonnais, IL
09.2011 - 03.2014
- Enhanced claim processing efficiency by implementing new software and streamlining procedures.
- Reduced claim processing time for faster customer service and improved satisfaction rates.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Identified fraudulent claims through thorough investigation and documentation of findings.
Office Assistant II
Sacramento County Sheriff's Department
Sacramento, CA
08.2000 - 10.2004
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
Law Enforcement
Kankakee Community College
Kankakee, ILHigh School Diploma -
Monmouth High School
Monmouth, IL05.1985
Skills
- Excellent Communication
- Interpersonal Skills
- Multitasking
- Task Prioritization
- Attention to Detail
- Organizational Skills
- Time Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Route Service Representative
UniFirst
02.2023 - 12.2023
Claims Processor
Cigna
09.2011 - 03.2014
Office Assistant II
Sacramento County Sheriff's Department
08.2000 - 10.2004
Law Enforcement
Kankakee Community College
High School Diploma -
Monmouth High School