James Perea
Orange,CA
Summary
Dynamic Inside Sales Representative with a proven track record at Calif Mantel and Fireplace, excelling in customer relationship building and lead qualification. Achieved sales targets through exceptional communication and strategic upselling, enhancing customer satisfaction and loyalty. Proficient in Salesforce, I thrive in fast-paced environments, delivering tailored solutions that drive revenue growth.
Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
17
17
years of professional experience
Work History
Inside Sales Representative
Calif Mantel and Fireplace
10.2021 - Current
- Answered customers' questions regarding products, prices, and availability.
- Set up new accounts, established customer credit and set up payment methods.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
- Managed friendly and professional customer interactions.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Kept detailed records of daily activities through online customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Attended monthly sales meetings and quarterly sales trainings.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Developed and maintained strong working relationships with professionals within assigned territory.
Perea Contracting
Perea Construction Services
11.2013 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Sales Representative
Quinn Rental Services
09.2008 - 11.2013
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Expanded customer base through cold calling, networking, and relationship building.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Streamlined sales process, reducing time from lead to close.
- Increased market penetration with introduction of innovative sales tactics.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to event marketing, sales and brand promotion.
- Recorded accurate and efficient records in customer database.
Education
Associate of Applied Science - Notary PUblic
National School of Notary
Los Angeles, CA03-2023
Skills
- Customer service
- Customer relationship building
- Lead qualification
- Exceptional customer service
- Email and phone etiquette
- Verbal and written communication
- Client relationship management
- Salesforce
- Product knowledge
- Superior organizational skills
- Cheerful and energetic
- Goals and performance
- Customer relationship management
- Payment processing
- Real estate transactions
- Fraud prevention
- Continuing education
- Legal terminology
- Signing appointment coordination
- Proper notarization procedures
- Mortgage industry awareness
- Title insurance
- Notary law compliance
- Industry regulation awareness
- Error-free notarizations
- Escrow processes
- Mobile notary services
- Documentation skills
- Documentation
- Document review
- Document verification
- Power of attorney
- Identification options
- Affidavit preparation
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
Spanish
Communicate with Spanish speaking clients.
Languages
Spanish
Full Professional
Timeline
Inside Sales Representative
Calif Mantel and Fireplace
10.2021 - Current
Perea Contracting
Perea Construction Services
11.2013 - 09.2021
Sales Representative
Quinn Rental Services
09.2008 - 11.2013
Associate of Applied Science - Notary PUblic
National School of Notary