James Perez
La Jolla,CA
Summary
Enthusiastic Associate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Experienced Customer Service Associate with over 8 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
8
8
years of professional experience
Work History
Delivery Driver
DoorDash
Indio, CA
09.2022 - Current
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
Administrative Assistant
Rudy's Termite & Pest Control
Indio, California
03.2022 - 09.2023
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Directed customer communication to appropriate department personnel.
- Composed correspondence, reports and meeting notes.
- Inventoried and ordered supplies for office.
- Coordinated appointments, meetings and conferences.
- Maintained accurate department and customer records.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Obtained scanned records and uploaded to database.
Sortation Associate
Amazon
Cathedral City, CA
07.2021 - 01.2022
- Sorted packages into delivery routes by factors such as size, weight and destination.
- Met demanding performance targets by working efficiently and backing up fulfillment team members.
- Evaluated condition of items to determine whether to accept or reject returns and routed acceptable items to stations for repackaging and resale.
- Selected, packed and shipped over 600 orders per hour during peak periods.
- Operated machines to sort, move and box items for shipping.
- Operated mail processing equipment and manually sorted packages.
- Maintained records of incoming and outgoing deliveries and packages and completed necessary shipping forms.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using pallet jacks.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Car Recon Manager
Toyota
Indio, CA
07.2017 - 01.2020
- Managed and tracked all used vehicle reconditioning repair orders, new vehicle PDIs, and Inventory Recalls.
- Increased used vehicle gross and average monthly sales, by providing high quality, front line ready vehicles ready to be placed on-line in a timely manner Increased internal gross managing the recall, reconditioning and PDI processes.
- Identified all store inventory with open recalls, scheduled and completed when parts were available.
- Managed all reconditioning within a simple recon software system, utilizing all functions which would maintain a status of all vehicles.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed the reconditioning vendor relationships, to improve quality, cycle time and accurate timely invoices. Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Customer Service Associate
Unicars Honda
Indio, CA
02.2016 - 07.2017
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Reviewed account and service histories to identify trends and resolve issues.
- Educated customers on special pricing opportunities and company offerings.
- Offered above-and-beyond assistance to guests with limited mobility.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High school diploma -
Desert Mirage High School
05.2012
Skills
- Program File Distribution
- Check Processing
- CRM and Office Management Software
- Mail Management
- Technologically Savvy
- Transporting Files
- Records Management Systems
- Verbal and Written Communication
- Professional and Courteous
Timeline
Delivery Driver
DoorDash
09.2022 - Current
Administrative Assistant
Rudy's Termite & Pest Control
03.2022 - 09.2023
Sortation Associate
Amazon
07.2021 - 01.2022
Car Recon Manager
Toyota
07.2017 - 01.2020
Customer Service Associate
Unicars Honda
02.2016 - 07.2017
High school diploma -
Desert Mirage High School
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