James Perez
omaha,Nebraska
Summary
Adept at customer service and complex problem-solving, I significantly enhanced customer satisfaction and loyalty during my tenure at SpartanNash. My strong work ethic and ability to collaborate effectively with teams across various roles, from cashier to kitchen staff, have consistently improved operational efficiency and team morale.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Dependable and hardworking with positive, can-do attitude. Possesses basic knowledge of maintenance procedures and tools, including basic repair techniques and safe equipment handling. Committed to ensuring clean, safe, and well-maintained environment.
Developed maintenance skills in fast-paced environments, focusing on efficiency and attention to detail. Applied technical skills to handle tools and perform repairs effectively. Seeking to transition into new field, bringing strong foundation in practical problem-solving and teamwork.
Overview
3
3
years of professional experience
Work History
Cashier
SpartanNash
08.2024 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Increased sales of promotional items by informing customers about current offers.
- Improved efficiency, organized checkout area for optimal workflow.
- Performed cash, card, and check transactions to complete customer purchases.
Maintenance Crew Member
Broken Arrow Ranch & Land
05.2024 - 07.2024
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Collaborated with other departments to address cross-functional maintenance needs effectively.
- Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.
- Installed new locks, door handles, and door closers.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
- Positively engaged with customers and maintained professional appearance as company representative.
- Replaced worn or broken parts on machines and equipment.
- Diagnosed and repaired complex mechanical and electrical systems.
Kitchen Staff Member
Chuck E Cheese
08.2023 - 11.2023
- Plated and presented food following chef requirements.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained composure and work quality while under stress.
- Lifted and carried heavy materials.
- Maintained high personal grooming standards and uniform presentation.
Kitchen Staff Member
Broken Arrow Ranch & Land
05.2023 - 07.2023
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Learned other teammates' work tasks to train as backup.
Fry Cook
Blue & Fly
11.2022 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Communicated closely with servers to fully understand special orders for customers.
- Contributed to a positive team environment, collaborating with fellow cooks and staff members.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Streamlined kitchen operations with effective time management and multitasking skills.
- Stayed informed of daily menu to help coordinate cooking times.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Dishwasher
Butterfish
03.2022 - 07.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Education
No Degree -
Central High School
124 N 20th St, Omaha, NE 6810205-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Conflict resolution
- Product knowledge
- Complex Problem-solving
Languages
Spanish
Native or Bilingual
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy cooking for friends and family gatherings
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- I like working with my hands and fixing things
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Hiking
- Reading
- Music
- Gym Workouts
- Martial Arts
- Baking
- Volunteering
- Personal Development and Self-Improvement
Timeline
Cashier
SpartanNash
08.2024 - 11.2024
Maintenance Crew Member
Broken Arrow Ranch & Land
05.2024 - 07.2024
Kitchen Staff Member
Chuck E Cheese
08.2023 - 11.2023
Kitchen Staff Member
Broken Arrow Ranch & Land
05.2023 - 07.2023
Fry Cook
Blue & Fly
11.2022 - 03.2023
Dishwasher
Butterfish
03.2022 - 07.2022
No Degree -
Central High School