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James Perkins
Machias,NY
Summary
Results-driven Windows Server Administrator with over 18 years of experience in server configuration, performance monitoring, and Active Directory administration. Proven ability to troubleshoot complex issues and implement effective patch management strategies.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Windows Server Administrator
Navient Solutions
Fishers, Indiana
06.2006 - 01.2025
- Configured and deployed Windows Servers in virtualized environments, enhancing resource allocation and scalability.
- Managed Windows Server installations and configurations for diverse applications.
- Administered user accounts and permissions in Active Directory environments.
- Monitored server performance and responded promptly to system alerts, ensuring system reliability.
- Monitored server resources utilization to prevent any issue related to resource consumption.
- Conducted regular updates and patch management on server systems.
- Implemented Group Policies for managing user accounts, security settings, and software deployment, streamlining administrative processes.
- Collaborated with teams to troubleshoot server-related issues effectively.
- Resolved complex technical problems escalated from junior administrators or help desk staff.
- Oversaw storage management, data migration, backups and drive replacements.
- Ensured compliance with industry standards and best practices regarding data security and backup strategies.
- Documented system processes and procedures for knowledge sharing.
- Kept a flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
Helpdesk Support Engineer
Navient Solutions
Batavia, New York
06.2005 - 06.2006
- Managed ticketing system to prioritize and track support requests, ensuring timely resolution.
- Diagnosed and resolved user problems via phone, email, and remote access tools.
- Trained users on software applications and best practices to enhance their efficiency.
- Configured computers, laptops, printers, and other peripherals for users.
- Created user accounts and assigned security access levels to maintain system integrity.
- Maintained inventory of all equipment used within the organization.
Education
Bachelor of Science - Mathematics
Waynesburg University
Waynesburg, PA05-2004
Skills
- Server configuration
- File and storage services
- Active Directory administration
- Performance monitoring
- Patch management
- Group Policy implementation
- Failover clustering
Certification
- Managing and Maintaining Windows Server 2003
- Managing and Maintaining Windows Server 2008
- Managing and Maintaining Windows Server 2012
Timeline
Windows Server Administrator
Navient Solutions
06.2006 - 01.2025
Helpdesk Support Engineer
Navient Solutions
06.2005 - 06.2006
Bachelor of Science - Mathematics
Waynesburg University