James Perocho
San Mateo,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. High-energy, bubbly, motivated, eager to learn, and has strong leadership skills. Takes pride in giving/receiving feedback, working well with others, and excellent rapport and team-building skills. Creates a welcoming environment by combining effective leadership with humor.
Overview
7
7
years of professional experience
Work History
Development Coordinator
San Francisco AIDS Foundation
06.2023 - Current
- Under supervision of the Associate Director, Annual Fund, coordinates with Institutional Giving Manager for content creation, overseeing review processes of direct response fundraising efforts, which are included but not limited to: direct mail, email, social media and other fundraising efforts.
- Assists Senior Manager, Events with planning, logistics and vendor relationships for cultivation, stewardship, and event participation at SFAF signature events: Tribute Celebration Gala, Dining Out for Life and Santa Skivvies.
- Works with Associate Director, Annual Fund and Senior Manager, Events to provide reports, lists, and updates to the Development team as needed.
- Works with Director, Partnerships Development to provide and maintain sponsorship reporting and decks following events.
Annual Fund Coordinator
San Francisco AIDS Foundation
02.2023 - 05.2023
- Under supervision of the Associate Director, Annual Fund, coordinates with Institutional Giving Manager for content creation, overseeing review processes of direct response fundraising efforts, which are included but not limited to: direct mail, email, social media and other fundraising efforts.
- Manages and operates social media channels and event email inbox
- Oversees and coordinate direct mail production including working with mail house, printer, etc.
- Maintains internal tracking and organization of fundraising assets, including, but not limited to: copy, creative, donation web forms, vanity URLs. and references.
- Builds relationships with program staff to coordinate/gather client stories for direct response assets.
- Maintains Mid-Level program tracking information in Salesforce NPSP.
Claims Specialist
Social Security Administration
10.2021 - 01.2023
- Contributed to Agency's mission through direct and personal service to public
- Spoke with 10 to 15 beneficiaries about their rights under Social Security laws on a daily basis, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims
- Conducted 10 to 15 daily interviews with public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for Supplemental Security Income (SSI) including State supplements
- Resolved discrepancies, clarified issues and made final decisions for initial and post-entitlement for benefits and payments; adjudicated and authorized entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by Social Security Administration.
- Followed up with customers on unresolved issues.
Orientation Student Coordinator
San Francisco State University
11.2020 - 05.2021
- Collaborated with Orientation Coordinator with their daily tasks and duties for New Student and Family Programs
- Assisted Orientation Coordinator with selection of 5 Orientation Team Leaders for 2021 Orientation Leader Team
- Hired and mentored 2 Peer Co-Directors with their transition to senior level student management for Orientation Program
- Launched two brand new student director positions: NSFP Creative Director and NSFP Director of People Operations
- Hired and mentored NSFP Creative Director and NSFP Director of People Operations Holistic assessment of student orientation team development through revision of mission, vision, and values
- Helped welcome 5000+ incoming Freshman and Transfer students to university remotely over Zoom during COVID-19 global pandemic
Orientation Peer Co-Director
San Francisco State University
09.2019 - 11.2020
- Helped to welcome 5000+ incoming Freshman and Transfer students to university remotely over Zoom during COVID-19 global pandemic
- Hired and trained 26 Orientation Leaders for 2020 Summer Orientation Leader Team
- Assisted in advising Orientation Team Leaders on committees, leadership styles, and team development goals
- Mentored and trained 6 Orientation Team Leaders with their transition to upper-level student team managers
- Assisted with production and maintenance of Orientation Teams web page, blogging, and social media campaigns of NSP and San Francisco State University (marketing, publications, advertising, video, blogs, etc.)
- Assisted maintenance of Orientation Leader Team website, learning tools (e.g., tablets, computers, publications, cloud-based servers/folders, etc.), creation and design of Orientation Leader Manual
- Developed and facilitated Orientation Team spring in-service / team development programming / in-services and AU 400 related activities, lectures, assignments, and workshops
- Developed Orientation Team / New Student Programs service project/program focused on community service, community development, or educational services
Orientation Team Leader
San Francisco State University
09.2018 - 08.2019
- Served as team student manager, supporting and challenging Orientation Leaders to be as successful as possible in their roles and responsibilities
- Helped to welcome 6000+ incoming Freshman, Transfer, and international students to university
- Supervised 2019 Summer Orientation Leader Team of 25 Orientation Leaders with 4 other Team Leaders
- Lead and facilitated biweekly meetings with fellow Team Leaders and First-Year experience manager to report on team growth, provide each other with constructive/critical feedback, and brainstorm on how to effectively guide team through stages of team dynamics
- Coached 25 Orientation Leaders about effective communication, conflict moderation, and boosting team morale/motivation
- Mentored "small team" of 5 Orientation Leaders in their personal and professional development as well as their service to university
- Coordinated new student orientation sub-committee
Orientation Leader
San Francisco State University
06.2018 - 01.2019
- Mentored, led, networked, and motivated peers at all Orientation Programming and becoming positive role model for all new students, parents, and guests
- Lead campus tours on weekly basis, with groups of 50+ people
- Hosted daily first-year experience panel for students/guests of 100+ people
- Assisted academic advisers during daily class registration with groups of 150+ students
- Utilized ice-breaker activities when crowd's morale is low
- Provided welcoming environment to students and guests
- Assisted in preparation of New Student Orientation activities.
Brand Representative
Hollister Co.
06.2016 - 04.2018
- Manages daily presentation and cleanliness of sales floor
- Handles daily transactions, returns, and cashier balancing at cash register
- Provides high-touch customer service to assist clients with their shopping experience both in-store and online Analyzed latest trends in leisure, casual, and "athleisure" wear to apply when making recommendations to customers
- Research fabric composition of denim jean products to give clients recommendations based on preference, body type, and comfortability
- Assists in biweekly inventory of incoming shipment of clothes
- Applies marketing techniques in order to make sales effectively.
Education
Bachelor of Arts - Psychology
San Francisco State University
San Francisco, CAHigh School Diploma -
El Camino High School
South San Francisco, CASkills
- Fluent in English and Tagalog
- Excellent administrative abilities
- Team building
- Onboarding and Training
- Verbal and Written Communication
- Organization and Prioritization
- Student Recruiting
- Public Relations
- Multi-tasking strength
- Exceptional customer service
- Salesforce NPSP
- Asana
Timeline
Development Coordinator
San Francisco AIDS Foundation
06.2023 - Current
Annual Fund Coordinator
San Francisco AIDS Foundation
02.2023 - 05.2023
Claims Specialist
Social Security Administration
10.2021 - 01.2023
Orientation Student Coordinator
San Francisco State University
11.2020 - 05.2021
Orientation Peer Co-Director
San Francisco State University
09.2019 - 11.2020
Orientation Team Leader
San Francisco State University
09.2018 - 08.2019
Orientation Leader
San Francisco State University
06.2018 - 01.2019
Brand Representative
Hollister Co.
06.2016 - 04.2018
Bachelor of Arts - Psychology
San Francisco State University
High School Diploma -
El Camino High School
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