James Perry
anchorage
Summary
Seasoned Network Engineer with a proven track record at Alaska Communications, enhancing network efficiency and troubleshooting complex issues. Managed submarine fiber stations, showcasing exceptional leadership and customer service. Expert in network configuration and possesses strong troubleshooting skills. Achieved a no-faults installation audit, demonstrating meticulous attention to detail and a commitment to excellence.
Overview
33
33
years of professional experience
Work History
Network Engineer III
Alaska Communications
11.2011 - Current
- Helped implement the Metaswitch platform. Helped in the rollout of HPBX and SIP PBX trunking. Continue in support, provisioning, and build out of the metaswitch network/products.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
Independent Contractor
Self-employeed
03.2005 - 10.2011
- Ran a crew of 7 installers/engineers in the build out submarine fiber stations. Ensured quality and on time installation and turn up. Some installs included Columbus II and III, SAC, and Southern Caribbean Fiber
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
Owner
Self-employeed
07.2001 - 11.2004
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Established foundational processes for business operations.
Site Team Leader
Nortel Networks
04.1996 - 07.2001
- Started out as a hardware installation technician in the Bellsouth region. Installed and upgraded DMS-100 switch equipment. Advanced up to a site team leader, managing multiple install/upgrade projects throughout the SE. Was the first Nortel employee to achieve a double zero, no faults/no defects, quality audit for an installation in the Bellsouth area.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw personnel safety and efforts at work site.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Implemented best practices and safe operating procedures.
Radio Operator/MSE Operator
US Army
01.1992 - 01.1996
- Trained new radio operators on equipment usage, protocols, and best practices to ensure proficiency within the team.
- Provided vital situational updates to commanders by relaying real-time information from field operatives during operations.
- Put together and configured antennas, power sources and other equipment to establish communications.
- Supported mission success by consistently monitoring multiple channels for any relevant updates or communications from other units or agencies involved in the operation.
Education
No Degree - Philosphy
Barry University
Miami, FLNo Degree - Business Administration
College of Charleston
Charleston, SC01-1990
Skills
- Network configuration
- LAN switching technologies
- Layer-2/3 protocols
- IP addressing and subnetting
- Network Troubleshooting Abilities
- Network device monitoring
- Strong troubleshooting skills
Timeline
Network Engineer III
Alaska Communications
11.2011 - Current
Independent Contractor
Self-employeed
03.2005 - 10.2011
Owner
Self-employeed
07.2001 - 11.2004
Site Team Leader
Nortel Networks
04.1996 - 07.2001
Radio Operator/MSE Operator
US Army
01.1992 - 01.1996
No Degree - Philosphy
Barry University
No Degree - Business Administration
College of Charleston
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