James Peterson
Renton,WA
Summary
Experienced Regional Manager skilled in sales, operations, and team leadership. Utilizes deep knowledge of regional markets to develop growth strategies and expand market share. Proficient in budget management, strategic planning, and talent development. Achieved record-breaking revenue results while elevating customer satisfaction levels.
Overview
12
12
years of professional experience
Work History
Regional Manager
Pokeworks
Bellevue, WA
10.2017 - 09.2024
- Responsible for NW territory restaurant performance (Seattle, WA; Bellevue, WA; Vancouver, BC). Provided training to GMs and Assistant GM on hiring, training, team management skills, and retention. Created and maintained a positive team environment. Created documentation for processes and procedures for opening, food preparation, and closing operations.
- Analyzed regional financial data to identify areas of growth opportunities with store managers, while also covering food costs, schedules, and possible changes in pricing in the coming months.
- Selected new vendors, evaluated events, investigated growth opportunities, and responded to all Yelp and Google reviews within 24 hours.
- Conducted Quality Control checks for food freshness, held mock health inspections twice monthly, checked prep schedules daily, team logs hourly, bathroom checks per shift, garbage runs every three hours, and deep clean schedules.
- Found 8 different catering platforms to create new revenue avenues.
- Reopened 3 stores in New York after the pandemic. Hired and trained 20+ employees for each store in 3 months. Coordinated installation of equipment with vendors, i.e. soap, sanitizers, degreaser, and floor cleaner, security cameras, etc. Set parameters for all product supply ordering, inventory, and pricing.
General Manager
Pokeworks Seattle
Seattle, WA
09.2016 - 10.2017
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation while maintaining food cost under 29%, and labor cost under 23% or lower.
- Created a positive work environment by developing team-building activities that encouraged collaboration among team members.
- Ensured compliance with local health department regulations regarding food safety standards.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Sushi Chef
Sushi Kappo Tamura
Seattle, WA
07.2012 - 09.2016
- Cleaned, cut, and prepared fish for sushi dishes.
- Organized the kitchen in a clean and sanitary manner to meet health standards.
- Maintained knowledge of current menu items and specials.
- Ensured quality of product was consistent throughout shift.
- Demonstrated knife skills to properly prepare ingredients for sushi rolls.
- Assisted in opening and closing duties such as cleaning, restocking.
- Maintained a great guest experience in fast-paced environments.
Education
High School Diploma -
Hazen High School
Renton, WA06-2004
Some College (No Degree) -
Bellevue College
Bellevue, WASkills
- Sales and marketing strategies
- Performance Management
- Order Management
- Operational management
- Sales, food cost and labor cost forecasting
- Multi unit P&L management
- Staff Training and Development
- Staff Management
References
References available upon request.
Timeline
Regional Manager
Pokeworks
10.2017 - 09.2024
General Manager
Pokeworks Seattle
09.2016 - 10.2017
Sushi Chef
Sushi Kappo Tamura
07.2012 - 09.2016
High School Diploma -
Hazen High School
Some College (No Degree) -
Bellevue College
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