Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Peterson

Council Bluffs

Summary

Dynamic operations supervisor with a proven track record at FedEx, enhancing efficiency through process automation and effective training. Skilled in warehouse navigation and fostering teamwork, I consistently improved employee performance and customer satisfaction while maintaining high safety standards. Committed to continuous improvement and cultivating a positive work environment.

Overview

2026
2026
years of professional experience

Work History

Package Handler Trainer

FedEx
2022 - Current

Ops Supervisor

FedEx
10.2021 - Current
  • Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
  • Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
  • Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
  • Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
  • Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.

Supervisor

CINTAS, Professional Uniform and Facility Services
01.2006 - 08.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Supervisor

Pepsi Cola
08.1992 - 06.2006
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Assistant Manager

Taco Johns
09.1987 - 02.1992
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Bachelor of Science - Management

St Cloud State University
St Cloud Mn
05-1988

Skills

  • Warehouse navigation
  • Pallet jack operation
  • Loading and unloading
  • Order picking
  • Package sorting
  • Supply management
  • Warehouse safety

Timeline

Ops Supervisor

FedEx
10.2021 - Current

Supervisor

CINTAS, Professional Uniform and Facility Services
01.2006 - 08.2021

Supervisor

Pepsi Cola
08.1992 - 06.2006

Assistant Manager

Taco Johns
09.1987 - 02.1992

Package Handler Trainer

FedEx
2022 - Current

Bachelor of Science - Management

St Cloud State University

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