James Petty

Duties on the Network Facilities Team include supporting our hospitals on location with the implementation and supporting of Cisco distribution routers and access layer switches. Build and configure Layer 3 and Layer 2 networks for customer environments involving Cisco NX-OS/IOS EIGRP and OSPF configurations. Directly support and consult with hospital staff customers with project work that includes implementing application and patient care systems. Duties also include troubleshooting various connectivity issues impacting customers and patient care. Duties also include assisting, troubleshooting and and supporting desktop and application, clinical engineering and wireless teams all around BJC HealthCare.

Network Operations Center responsibilities included first and second level problem resolution in regards to network connectivity related issues such as down nodes, traffic and latency problems in LAN and WAN environment. Experience includes working with proactive monitoring tools such as Solarwinds Orion software. Was responsible for administration of Checkpoint firewalls, TACACS, BlueCat DNS and DHCP requests on BlueCat appliances and connectivity troubleshooting with vendor supported applications on Cisco ASA VPN tunnels.

Also supported various server platforms including Windows Server 2008, Unix, Linux in VM environment infrastructure. Experience in server environment also includes working with active directory administration and Microsoft Access Data Base administration.

Responsible for all communications to the management teams and the enterprise from the Customer Support Center regarding severity one or highly significant problems.  Team Leader also coordinated the communications with bridge lines between primary support teams, the CSC and Management.  Team Leader responsibilities included creating reporting  on call number statistics for the team, making sure that the second level and first level teams were coordinating efforts appropriately while managing customer call volumes.  Supported hospital staff with first and second level trouble shooting of Windows desktop devices and various patient care applications.