James Phelan
New York,NY
Summary
Accomplished Security Manager with 15 years of experience. Committed to strategic planning and delivery of large-scale objectives while maintaining highest levels of integrity and respect. Applies advanced technical, business and logistics acumen to streamline processes. Adept at driving cross-functional teams within high-pressure and deadline-driven environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Account Manager
TikTok U.S. Data Security (Allied Universal)
04.2024 - Current
- Ensure KPI adherence and scheduling/payroll management
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Evaluated existing security systems for potential vulnerabilities, recommending upgrades or replacements where necessary.
- Conducted regular audits of security protocols to ensure compliance with industry standards and regulations.
- Collaborated with local law enforcement agencies to improve overall community safety.
- Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
Assistant Account Manager
Sotheby's (Allied Universal)
05.2021 - 04.2024
- Assisted Site Manager in all aspects of business.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Developed customized risk management plans tailored to each client''s specific requirements.
- Reviewed reports regularly to analyze trends in incidents at assigned locations.
Executive/Asset Protection Lead
Sotheby's (Allied Universal)
09.2011 - 05.2021
- Provided C-Suite protection nationally and internationally
- Evaluated existing policies and procedures for effectiveness in safeguarding company assets while making necessary revisions based on industry best practices.
- Streamlined incident reporting processes by creating standardized templates and procedures for timely documentation of events related to asset protection concerns.
- Effectively managed budgets allocated for physical security enhancements, prioritizing investments based on risk assessments and ensuring cost-effective use of available resources.
- Traveled globally to coordinate Security protection details (Asia, Middle East, Europe).
Police Sergeant
NYPD
08.1998 - 09.2011
- Conducted organized crime investigations
- Provided critical incident command during emergency situations, directing response efforts to protect public safety swiftly.
- Coordinated special event security details, working closely with organizers to ensure public safety during large gatherings.
- Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
- Strengthened inter-agency cooperation, fostering partnerships with other law enforcement agencies for joint initiatives.
Education
Bachelor of Science - Computer Science
University of The People
Pasadena, CAAssociate of Science - Criminal Justice
SUNY Nassau Community College
New York City Police Academy -
Skills
- Executive Protection
- Security Management
- Invoicing/Billing
- KPI Monitoring/Adherence
- Team Building
- Managerial Experience
- Lenel/On-Guard
- Ambient AI
- Account Management
- Teamwork and Collaboration
- Client Relations
- Physical Security Measures
- Access Control Implementation
Certification
- New York State Armed Guard License
- New York Concealed Carry Permit
- Valid Passport
- Global Entry/TSA Pre
- Valid New York State Driver's License
Timeline
Account Manager
TikTok U.S. Data Security (Allied Universal)
04.2024 - Current
Assistant Account Manager
Sotheby's (Allied Universal)
05.2021 - 04.2024
Executive/Asset Protection Lead
Sotheby's (Allied Universal)
09.2011 - 05.2021
Police Sergeant
NYPD
08.1998 - 09.2011
Bachelor of Science - Computer Science
University of The People
Associate of Science - Criminal Justice
SUNY Nassau Community College
New York City Police Academy -
- New York State Armed Guard License
- New York Concealed Carry Permit
- Valid Passport
- Global Entry/TSA Pre
- Valid New York State Driver's License
Similar Profiles
Celine LiuCeline Liu
Data Scientist/Engineer Manager at TikTok Data Security IncData Scientist/Engineer Manager at TikTok Data Security Inc
Arlincia RobinsonArlincia Robinson
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service
Elvia AguileraElvia Aguilera
Security Professional at Allied Universal Security/ Southwest SecuritySecurity Professional at Allied Universal Security/ Southwest Security