High-energy Recreational Leader adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem-solver with personable and open style.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Tech 3
Lumen (formerly Centurylink)
01.2008 - Current
Part of the walk in take over for DOI network managed devices under EIS2020
Collaborated with MSS, Leidos and Fortinet to manage Firewalls for Federal customers under the Networx Contract
Implemented and managed Cisco, Juniper, Alcatel and Adtran routers, Switches, WAN Links
Provided troubleshooting for Wireless Access Points and various remote switches/MUX's/VOIP Telephones
Provided advanced layer 1 troubleshooting for DS0, DS1 and DS3
Managed software and hardware tools to remotely identify and diagnose WAN problems
Provided troubleshooting for VOIP, long distance and international dialing and routing
Identified and resolved over 50K customer reported trouble
Provided advance technical support to include remote trouble diagnostic and correction
Training and development of new and less experienced techs
Handling complaints from customers internally and externally
Delegating daily responsibilities
Monitoring performance
Responsible for identifying and resolving customer reported trouble under the Federal Networx Contract
Proactively identifies and resolves ticketed troubles
Updates status to our customers on an hourly basis
Works with local and international exchange carriers to resolve trouble
Solves complex problems by substantial evaluation, analysis and modification or adaptation of advanced techniques
Assumes accountability as a resource for decisions required across multiple functional segments
Individual reduces adverse impacts to service, cost, due dates and identifies inefficiencies
Provides near term focus of resolution of immediate issues
In addition, provides long term or strategic solutions
Responsible for DNS/DNSSEC moves, adds, and changes under the Networx contract
Update and troubleshoot routing issues and requests
Perform firewall changes and modifications on Juniper SRX
Perform A10 security updates and adds
Update and onboard new devices in Solarwinds
Update web help desk tickets
Managed secure Wireless network for Federal customer
Monitored bandwidth and network activity by analyzing information provided by Solarwinds
Created ACLs on Cisco firewalls and routers
Maintained accurate documentation and inventory and configuration for all equipment
Provided Tier 2 and Tier 3 support to resolve complex technical problems
Provided the team with leadership and guidance of daily tasks
Public trust with VA, DOI, GSA.
Education
Master of Science - Industrial Technology
North Carolina A&T State University
Greensboro, NC
Bachelor of Science - Industrial Technology
North Carolina A&T State University
Greensboro, NC
Skills
Problem solving
Time Management
Customer Service
Communication
Certification
CCNA 6/20/2020
CompTIA Security + (recertifying)
Summary Of Experience
Twenty years of hands-on experience as a Networks Ops tech for large-scale WANs and LANs. Proven leader and goal-oriented tech with the wireless, telecommunications, and consulting industries. Successfully designed and deployed numerous complex networks within projected timelines and budget. Motivated, focused on goal and innovative professional team player with proven understanding of IT issues, paired with the ability to systematically solve them.
<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group