James Phifer
Washington,DC
Summary
High-energy Recreational Leader adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem-solver with personable and open style.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Tech 3
Lumen (formerly Centurylink)
01.2008 - Current
- Part of the walk in take over for DOI network managed devices under EIS2020
- Collaborated with MSS, Leidos and Fortinet to manage Firewalls for Federal customers under the Networx Contract
- Implemented and managed Cisco, Juniper, Alcatel and Adtran routers, Switches, WAN Links
- Provided troubleshooting for complex network problems involving power, network hardware, routers, CSU
- Provided troubleshooting for Wireless Access Points and various remote switches/MUX's/VOIP Telephones
- Provided advanced layer 1 troubleshooting for DS0, DS1 and DS3
- Managed software and hardware tools to remotely identify and diagnose WAN problems
- Provided troubleshooting for VOIP, long distance and international dialing and routing
- Identified and resolved over 50K customer reported trouble
- Provided advance technical support to include remote trouble diagnostic and correction
- Training and development of new and less experienced techs
- Handling complaints from customers internally and externally
- Delegating daily responsibilities
- Monitoring performance
- Responsible for identifying and resolving customer reported trouble under the Federal Networx Contract
- Proactively identifies and resolves ticketed troubles
- Updates status to our customers on an hourly basis
- Works with local and international exchange carriers to resolve trouble
- Solves complex problems by substantial evaluation, analysis and modification or adaptation of advanced techniques
- Assumes accountability as a resource for decisions required across multiple functional segments
- Individual reduces adverse impacts to service, cost, due dates and identifies inefficiencies
- Provides near term focus of resolution of immediate issues
- In addition, provides long term or strategic solutions
- Responsible for DNS/DNSSEC moves, adds, and changes under the Networx contract
- Update and troubleshoot routing issues and requests
- Perform firewall changes and modifications on Juniper SRX
- Perform A10 security updates and adds
- Update and onboard new devices in Solarwinds
- Update web help desk tickets
- Managed secure Wireless network for Federal customer
- Monitored bandwidth and network activity by analyzing information provided by Solarwinds
- Created ACLs on Cisco firewalls and routers
- Maintained accurate documentation and inventory and configuration for all equipment
- Provided Tier 2 and Tier 3 support to resolve complex technical problems
- Provided the team with leadership and guidance of daily tasks
- Public trust with VA, DOI, GSA.
Education
Master of Science - Industrial Technology
North Carolina A&T State University
Greensboro, NCBachelor of Science - Industrial Technology
North Carolina A&T State University
Greensboro, NCSkills
- Problem solving
- Time Management
- Customer Service
- Communication
Certification
- CCNA 6/20/2020
- CompTIA Security + (recertifying)
Summary Of Experience
Twenty years of hands-on experience as a Networks Ops tech for large-scale WANs and LANs. Proven leader and goal-oriented tech with the wireless, telecommunications, and consulting industries. Successfully designed and deployed numerous complex networks within projected timelines and budget. Motivated, focused on goal and innovative professional team player with proven understanding of IT issues, paired with the ability to systematically solve them.
References
Available upon Request
Timeline
Operations Tech 3
Lumen (formerly Centurylink)
01.2008 - Current
Master of Science - Industrial Technology
North Carolina A&T State University
Bachelor of Science - Industrial Technology
North Carolina A&T State University
- CCNA 6/20/2020
- CompTIA Security + (recertifying)
Similar Profiles
Don Antoine LillyDon Antoine Lilly
Project/Program Manager (CCM), Fiber to the Tower (AT&T) at Lumen (formerly CenturyLink)Project/Program Manager (CCM), Fiber to the Tower (AT&T) at Lumen (formerly CenturyLink)
Aayush ShahAayush Shah
Software Developer II at Lumen Technologies / CenturyLinkSoftware Developer II at Lumen Technologies / CenturyLink
Brett WoodallBrett Woodall
Central Office Technician at Lumen (formerly CenturyLink, Qwest, USWEST)Central Office Technician at Lumen (formerly CenturyLink, Qwest, USWEST)