I have over 14 years of customer service. I have also worked in Corporate as a HR compliance analyst and later as a login Administrator. Prior to this, I have worked in Manufacturing including warehouses.
Overview
14
14
years of professional experience
Work History
General Laborer
Express Staffing Agency
07.2024 - Current
Company Overview: This is a staffing Agency
They are assigning contracts ranging from season, temp to hire
This is a staffing Agency
They are assigning contracts ranging from season, temp to hire
Delivery Driver
Roadie
02.2024 - 06.2024
Company Overview: This was a private delivery
I pick and deliver customers’ goods including scripts to their homes
This was a private delivery
Fulfilment Associate
Amazon
02.2023 - 12.2023
Company Overview: This was a fulfilment center where we pull, sort and pack customers’ orders
This was a fulfilment center where we pull, sort and pack customers’ orders
License Producer
Remedy
06.2022 - 12.2022
Company Overview: I was hired by Remedy (Staffing agency)
They contracted me to Mutual of Omaha
I was trained to process new Agents licenses in order to sale Insurances and other insurance functions
I was hired by Remedy (Staffing agency)
They contracted me to Mutual of Omaha
Amazon Flex
Amazon
09.2021 - 04.2022
Company Overview: This was a delivery using personal vehicles to deliver Amazon’s products to customers
This was a delivery using personal vehicles to deliver Amazon’s products to customers
Login Administrator
Teleperformance USA
06.2011 - 05.2021
Company Overview: TPUSA is a call center
I started as a Case manager for Toshiba from hire date to 04/2014
I was then moved to USAA (Banking) in which I service Credit cards and Consumer Lending from 04/2014-2018
In 2018 I was asked to go help our corporate office starting as a HR Compliance Analyst but later transferred as a Login Administrator
In Corporate, I was mainly doing onboarding and giving new agents accesses
TPUSA is a call center
Education
Some College - accounting BS program
Iowa State University
Ames, IA
01.2010
High School Diploma -
Urbandale High School
Urbandale, IA
01.2007
Skills
Microsoft Office
Transportation
Banking
Customer Service
Manufacturing
Warehouse
Activities
I have also volunteered in an NGO (Haula) as a state representative and a community leader. Other leadership roles include; Head Cashier, HR compliance analyst and a login administrator. I also speak few languages: Didinga, Kiswahili, Buya and some Arabic.
Timeline
General Laborer
Express Staffing Agency
07.2024 - Current
Delivery Driver
Roadie
02.2024 - 06.2024
Fulfilment Associate
Amazon
02.2023 - 12.2023
License Producer
Remedy
06.2022 - 12.2022
Amazon Flex
Amazon
09.2021 - 04.2022
Login Administrator
Teleperformance USA
06.2011 - 05.2021
Some College - accounting BS program
Iowa State University
High School Diploma -
Urbandale High School
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