Hi, I’m
James Phillips
GENERAL MANAGER
Tallahassee,United States
Summary
I am experienced in managing people and processes, with the ability to coach, troubleshoot and solve complex issues for a field office of technicians, Providing quality service in a safe and values driven work environment. Strong leadership, communication skills, proficiency in Microsoft Office Suite programs and to develop and lead teams. A working knowledge and experience in management, hiring, training and evaluating work processes, planning, organizing and coordinating work assignments while maintaining effective working relationships with others and. Highly skilled in process improvement and data analyses for quality improvement.
Overview
26
years of professional experience
Work History
SATELLITES UNLIMITED INC
GENERAL MANAGER
12.2020 - Current
Job overview
- Was able to doubled offices sales with in 2 months of taking over
- Was over 5 managers and 35 techs
- Established a new culture in a short period of time while maintaining staffing levels
- Monitor employee work routes and review work performance.
- Determine work scheduling, sequence and assignments, based on work priority, monitor and document equipment count.
- Manage routing and calendar systems to ensure sufficient workforce capacity to meet customer's needs while limiting excess costs.
- Conduct inbound and outbound telephone calls daily, to ensure customer satisfaction and meet quality performance measures.
- Provide technical troubleshooting to technicians and customers, skilled in resolving complex issues.
- Inspect and monitor work areas, examine tools/ equipment and provide employee safety training (OSHA), to prevent, detect and correct unsafe conditions or violations of procedures while adhering to safety policies.
- Investigate accidents/injuries and prepare reports of findings
- Assist in installing equipment, programming and calibrating equipment while adhering to codes, regulations and standards
- Oversee daily operations while implementing key performance measures based on analysis, and profit and loss reports
- Skilled in daily use of Microsoft office suite, Word, Excel and Outlook to document and track individual outcomes.
SATELLITES UNLIMITED INC
FIELD SERVICE MANAGER
05.2019 - 12.2020
Job overview
- Built new culture
- Increased sales by 40 percent to reach our goal
- Managed 3 managers and over 25 techs
- Hiring and training new technicians.
- Monitor employee work routes and review work performance.
- Determine work scheduling, sequence and assignments, based on work priority, monitor and document equipment count.
- Manage routing and calendar systems to ensure sufficient workforce capacity to meet customer's needs while limiting excess costs.
- Conduct inbound and outbound telephone calls daily, to ensure customer satisfaction and meet quality performance measures.
- Provide technical troubleshooting to technicians and customers, skilled in resolving complex issues.
- Inspect and monitor work areas, examine tools/ equipment and provide employee safety training (OSHA), to prevent, detect and correct unsafe conditions or violations of procedures while adhering to safety policies.
- Investigate accidents/injuries and prepare reports of findings
- Assist in installing equipment, programming and calibrating equipment while adhering to codes, regulations and standards
- Oversee daily operations while implementing key performance measures based on analysis, and profit and loss reports
- Skilled in daily use of Microsoft office suite, Word, Excel and Outlook to document and track individual outcomes.
DIGITAL RECEPTION SERVICES
FIELD SERVICE MANAGER
06.2016 - 05.2019
Job overview
- (COMPANY CHANGED OWNERSHIP- MAY 2019 - TRANSFERRED TITLE & RELATED DUTIES)
- Hiring and training new technicians
- Monitor employee work routes and review work performance
- Determine work scheduling, sequence and assignments, based on work priority, monitor and document equipment count
- Manage routing and calendar systems to ensure sufficient workforce capacity to meet customer's needs while limiting excess costs
- Conduct inbound and outbound telephone calls daily, to ensure customer satisfaction and meet quality performance measures
- Provide technical troubleshooting to technicians and customers
- Inspect and monitor work areas, examine tools/ equipment and provide employee safety training (Osha), to prevent, detect and correct unsafe conditions or violations of procedures while adhering to safety policies.
- Investigate accidents/injuries and prepare reports of findings
- Assist in installing equipment, programming and calibrating equipment while adhering to codes, regulations and standards
- Oversee daily operations while implementing key performance measures based on analysis, and profit and loss reports
- Skilled in daily use of Microsoft office suite, word, excel and outlook to document and track individual outcomes.
DIGITAL RECEPTION SERVICES
FIELD SERVICE TECHNICIAN
07.2011 - 06.2016
Job overview
- Installation and repairs for Dish Network Television Services
- Trainer: trained onboarding employees.
- Installations and repairs of Hughes Net Internet Services
- Repair of Samsung appliances
- Developed and maintained high customer service skills in resolving complaints, inquiries and meeting customer needs, by answering questions and educating on operating systems.
SELF
DAY TRADER/INVESTOR
01.2003 - 12.2010
Job overview
- Utilization of investment databases to research and monitor individual stocks to research and invest in.
- Analyzed foreign and domestic markets to determine trends and identify stocks to invest in.
- Bought and sold profitable stocks while owning and managing a retail sales store and recording studio (in St
- Maarten, Dutch West Indies, Caribbean)
WATKINS ENGINEERS & CONSTRUCTION INC.
JOURNEYMAN CONSTRUCTION WORKER
01.1997 - 01.2003
Job overview
- ENGINEERS & CONSTRUCTION INC.
- Welding, pipe fitting, millwright
- Warehouse Manager
- Carpentry, ironwork, heavy equipment operator
Education
Hamilton County High SchoolJasper, FL
HIGH SCHOOL DIPLOMA
05.1997
Skills
- Problem solving
- Performance improvement
- Staff training/development
- Coaching and mentoring
- Sales expertise
Languages
Timeline
GENERAL MANAGER
SATELLITES UNLIMITED INC
12.2020 - Current
FIELD SERVICE MANAGER
SATELLITES UNLIMITED INC
05.2019 - 12.2020
FIELD SERVICE MANAGER
DIGITAL RECEPTION SERVICES
06.2016 - 05.2019
FIELD SERVICE TECHNICIAN
DIGITAL RECEPTION SERVICES
07.2011 - 06.2016
DAY TRADER/INVESTOR
SELF
01.2003 - 12.2010
JOURNEYMAN CONSTRUCTION WORKER
WATKINS ENGINEERS & CONSTRUCTION INC.
01.1997 - 01.2003
Hamilton County High School
HIGH SCHOOL DIPLOMA