James Phillips
Business
Greenbrier,AR
Summary
Licensed Real Estate and Life & Health Insurance Professional. Aspiring to transition expertise into a new career as a Claims Adjuster.
Knowledgeable and dedicated customer service professional with experience in the insurance industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
34
34
years of professional experience
Work History
Emergency Vehicle Operator
MEMS
06.2024 - Current
- Assisted in the development of route plans to optimize efficiency and minimize response times during emergencies.
- Garnered recognition for excellent decision-making skills when faced with challenging driving conditions or unexpected obstacles.
- Reduced downtime, performing routine maintenance tasks on emergency vehicles to maintain optimal performance.
- Participated in community outreach events such as demonstrations of equipment usage and public safety discussions as a representative of the department.
- Optimized routes using GPS technology, ensuring expeditious arrival at critical incidents without compromising safety standards.
- Demonstrated professionalism and compassion during patient transports, providing a calming presence for those in distress.
- Enhanced vehicle maintenance by conducting thorough pre-and post-trip inspections, reporting any issues promptly.
- Kept up-to-date with changes in road conditions, construction projects, and detours to ensure timely arrivals at destinations.
- Improved response times by efficiently navigating through traffic and utilizing communication systems with dispatchers.
- Collaborated with medical professionals during transports, providing assistance as necessary for patient care.
- Continually sought opportunities for professional development by attending relevant training courses and staying current on industry advancements.
- Supported the growth of new drivers through mentorship and sharing knowledge about emergency vehicle operation techniques.
- Achieved strong working relationships with law enforcement personnel through effective collaboration during joint operations or accident scenes management.
- Completed extensive training in defensive driving techniques, resulting in a safe driving record throughout career.
- Maintained accurate records of mileage, fuel usage, and incident reports for departmental review and analysis.
- Ensured passenger safety during emergency transport by adhering to all driving regulations and best practices.
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
- Assessed ambulance for cleanliness and properly stocked with first aid and medical supplies.
- Earned and maintained necessary certifications.
- Accepted daily patient transport assignments and drove ambulance with medical personnel to patient location.
- Assisted patients onto ambulance gurney and with transfer into ambulance.
Commissioned School Security Officer
Lisa Academy
01.2024 - 05.2024
- Responded promptly to reported concerns or incidents, addressing issues effectively and efficiently.
- Implemented access control measures to prevent unauthorized entry onto school property.
- Participated actively in meetings with other school personnel to discuss and address ongoing safety concerns, leading to well-informed decision making.
- Reduced instances of vandalism by increasing visibility and presence around campus during non-school hours.
- Developed strong relationships with students and staff members, fostering trust and open communication regarding safety concerns.
- Contributed to positive student experiences by providing an approachable demeanor while maintaining authority within the role.
- Maintained accurate records of security-related activities, contributing to informed decision-making processes by administrators.
- Served as a liaison between the school community and local law enforcement authorities for enhanced collaboration.
- Assisted with traffic control during peak drop-off and pick-up times, promoting a safe flow of vehicles on campus.
- Conducted thorough investigations of incidents, leading to improved security measures.
- Enhanced school safety by performing regular patrols and monitoring security cameras.
- Performed risk assessments periodically to identify vulnerabilities in current security practices and recommend improvements where necessary.
- Provided support during emergency situations, ensuring the well-being of students and staff members.
- Implemented timely interventions with students displaying concerning behaviors to decrease occurrences of future incidents.
- Assisted administration in developing emergency response plans for various scenarios.
- Participated in ongoing training sessions for continuous improvement in safety protocols and procedures.
- Notified police, fire department and emergency services of on-campus incidents.
- Documented safety and security incidents using preset guidelines and methods.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Obtained CPR, First Aid and certifications in preparation for on-campus emergencies.
- Utilized radio, telephone and communications equipment to contact other on-campus personnel and external authorities.
Commissioned School Security Officer
G6 Security Solutions
07.2023 - 01.2024
- Responded promptly to reported concerns or incidents, addressing issues effectively and efficiently.
- Implemented access control measures to prevent unauthorized entry onto school property.
- Participated actively in meetings with other school personnel to discuss and address ongoing safety concerns, leading to well-informed decision making.
- Reduced instances of vandalism by increasing visibility and presence around campus during non-school hours.
- Developed strong relationships with students and staff members, fostering trust and open communication regarding safety concerns.
- Contributed to positive student experiences by providing an approachable demeanor while maintaining authority within the role.
- Maintained accurate records of security-related activities, contributing to informed decision-making processes by administrators.
- Served as a liaison between the school community and local law enforcement authorities for enhanced collaboration.
- Assisted with traffic control during peak drop-off and pick-up times, promoting a safe flow of vehicles on campus.
- Conducted thorough investigations of incidents, leading to improved security measures.
- Enhanced school safety by performing regular patrols and monitoring security cameras.
- Collaborated with local law enforcement agencies to maintain a secure school environment.
- Performed risk assessments periodically to identify vulnerabilities in current security practices and recommend improvements where necessary.
- Provided support during emergency situations, ensuring the well-being of students and staff members.
- Implemented timely interventions with students displaying concerning behaviors to decrease occurrences of future incidents.
- Assisted administration in developing emergency response plans for various scenarios.
- Participated in ongoing training sessions for continuous improvement in safety protocols and procedures.
- Notified police, fire department and emergency services of on-campus incidents.
- Documented safety and security incidents using preset guidelines and methods.
- Obtained CPR, First Aid and certifications in preparation for on-campus emergencies.
- Assisted with fire, hazardous material and active-shooter on-campus drills.
- Utilized radio, telephone and communications equipment to contact other on-campus personnel and external authorities.
- Served as initial contact for campus visitors and provided directions to specific buildings and events.
- Monitored CCTV cameras and alarm systems for security breaches.
REALTOR
Coldwell Banker RPM
03.2021 - 02.2023
- Responsible for new client acquisition, listing and showing property
- Customer Service
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
Medicare Insurance Sales
TTEC
05.2020 - 12.2020
- Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
- Educated potential customers through community outreach events, increasing awareness of available Medicare insurance options.
- Enhanced client satisfaction by providing knowledgeable guidance on Medicare plan options and enrollment procedures.
- Utilized advanced organizational skills to manage multiple client accounts simultaneously while maintaining attention to detail throughout the enrollment process.
Accounts Payable
Crazy J’s LLC
09.2014 - 01.2019
- Management skills, problem analysis, and problem-solving
- Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
- Assisted in maintaining accurate financial records through regular reconciliation of accounts.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Lead Transportation Security Officer
TSA
01.2008 - 08.2011
- Security Checkpoint and baggage drop-off
- Manage other Transportation Security Officer’s
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergencies with professionalism and efficiency, ensuring the safety of passengers and staff.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Managed a team of trained security professionals engaged in anti-terrorism activities.
- Maintained accurate records of employee performance evaluations, providing constructive feedback for improvement opportunities.
- Participated in ongoing professional development courses to stay current on industry trends and best practices within the transportation security field.
- Consistently met or exceeded performance metrics, demonstrating a commitment to excellence in transportation security operations.
- Coordinated scheduling for optimal staffing levels at checkpoints during peak travel periods.
- Addressed customer complaints or concerns professionally, working towards satisfactory resolutions while upholding TSA standards.
- Interacted with the public to give directions, explain rules, and regulations and respond to inquiries.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Ensured adherence to established policies regarding prohibited items, reporting discrepancies as needed for further investigation or disciplinary measures.
- Developed comprehensive emergency response plans for various threat scenarios, ensuring swift action in critical situations.
Assistant Manager
Best Western
01.1991 - 01.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT01-2025
Skills
- Analytical Thinking
- Team Leadership
- Organization & Prioritization
- Customer Service
- Computers
- Problem Solving
- Tolerant & Flexible
- Strong Communication
Certification
- Licensed Massage Therapist -2017
- Insurance License -2020
- Real Estate License -2021
Accomplishments
- Supervised team of 50 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceTimeline
Emergency Vehicle Operator
MEMS
06.2024 - Current
Commissioned School Security Officer
Lisa Academy
01.2024 - 05.2024
Commissioned School Security Officer
G6 Security Solutions
07.2023 - 01.2024
REALTOR
Coldwell Banker RPM
03.2021 - 02.2023
Medicare Insurance Sales
TTEC
05.2020 - 12.2020
Accounts Payable
Crazy J’s LLC
09.2014 - 01.2019
Lead Transportation Security Officer
TSA
01.2008 - 08.2011
Assistant Manager
Best Western
01.1991 - 01.2008
Bachelor of Science - Business Administration
Western Governors University
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