James Phillips
Sanford,NC
Summary
Dynamic and results-oriented professional currently serving as the 3rd Shift Team Leader at Caterpillar, with a degree in Computer Programming & Development and actively pursuing a Bachelor of Business Administration with a concentration in Management at Fayetteville State University. Proven expertise in leading diverse teams, driving quality assurance, and implementing continuous improvement initiatives. Skilled in quality audits, lean manufacturing, and team development with a background in military operations, technical communications, and equipment maintenance. Seeking the 3rd Shift Quality Manager position to leverage leadership, technical proficiency, and quality-focused strategies to improve operational efficiency and team performance.
Overview
15
15
years of professional experience
Work History
3rd Shift Team Leader
Caterpillar
10.2023 - Current
- Knowledgeable in all assembly procedures, standard work schedules, quality requirements, and build requirements in the assigned work area.
- Utilize various tools including lifting devices to move heavy components exceeding 35 lbs.
- Perform additional work duties as assigned while maintaining safety and quality standards.
- Adhere to CPS principles, including 5S, Continuous Improvement Idea Reporting, Waste Elimination, and Standard Work.
- Maintain a clean, orderly work area and ensure tasks meet deadlines.
- Demonstrated ability to multitask and prioritize work effectively.
- Actively contribute as a key team member while training and developing new employees.
- Serve as the liaison between team members and section managers, addressing questions and concerns.
- Act as the first point of contact for job-related inquiries and support administrative functions.
- Provide input on schedule/build adjustments and collaborate with cross-functional leaders.
- Use independent decision-making and problem-solving skills to complete tasks.
- Communicate potential build schedule, inventory, or manpower issues with section managers and propose solutions.
Production Worker/Asst Maintenance Tech
Arden Companies
03.2020 - 07.2023
- Managed stuffing and straightening of finished products
- Ensured and maintained high quality standards in production as a Stuffer/Straightener
- Consistently adhered to workplace safety protocols
- Maintained cleanliness and orderliness in the work area
- Worked effectively both as part of a team and independently
- Accurately completed and managed necessary production sheets
- Reported any process concerns to the Finishing Supervisor
- Performed various duties as assigned by management
- Cross-trained for multiple positions within the department
- Assisted senior technician with daily maintenance tasks
- Gained experience with a variety of machinery
- Proficient in using hand and power tools
- Acquired knowledge in electrical, hydraulic, and pneumatic systems
- Familiar with Computerized Maintenance Management Systems (CMMS)
- Knowledgeable about CNC machines and their maintenance
- Demonstrated strong problem-solving skills in various operational contexts
- Ensured machinery operated within specified limits
Line Operator
Coty Inc
06.2016 - 02.2020
- Operated equipment with a strong emphasis on safety and efficiency, adhering to safety/5S standards
- Utilized Personal Protective Equipment and proactively reported safety incidents and concerns
- Achieved and upheld 5S standards for both equipment and the line area
- Engaged in BOSS (Behavioral Observation Safety System) activities and performed safety audits
- Played a key role in incident investigation processes and conducted safety-related training sessions
- Conducted in-process quality checks, ensuring compliance with CGMP standards and addressing non-compliance
- Used SAP software and Excel to meticulously record and report line efficiency and production data
- Suggested and implemented enhancements in the packaging process, contributing to continuous improvement efforts
- Successfully completed RCPS (Root Cause Problem Solving) and formulated effective action plans
- Managed format changes in line operations, adhering to job standards and meticulously reporting deviations
- Oversaw tooling management, including setup of setting cards and points, and led line changeovers
- Participated in all aspects of line changeover processes, including bulk changeovers and Clean in Place procedures
- Identified, reported, and analyzed technical issues to determine potential causes
- Carried out basic maintenance tasks as part of Level 1 maintenance responsibilities
Infantry
US Army
08.2009 - 04.2013
- Installed and configured communication equipment, including antennas, radios, and routers
- Ensured proper functionality of equipment by testing and troubleshooting
- Collaborated with signal units for access to broader military communication networks
- Coordinated with IT specialists for network security and monitoring
- Established multiple communication nodes for redundancy and continuous operation
- Assisted in reconnaissance operations, effectively conducting mount/dismount maneuvers
- Operated and maintained sophisticated communications equipment within a radio net
- Actively participated as a member of a fire team in movement-to-contact scenarios
- Engaged in situational training exercises and mastered all infantry dismounted battle drills
- Led a four-member infantry fire team in various combat operations
- Provided both tactical and technical guidance to team members, enhancing operational effectiveness
- Offered professional support to superiors and subordinates, ensuring successful completion of duties
- Recorded crucial operational information on maps for strategic planning
- Received and implemented combat orders, effectively directing team deployment in offensive, defensive, and retrograde operations
- Conducted regular training sessions to develop and maintain team proficiency in combat skills
- Managed logistical and administrative aspects of team operations, including equipment and personnel records
- Developed and executed tactical plans in alignment with mission objectives
- Ensured the well-being and morale of team members under stressful and challenging conditions
- Fostered a team environment conducive to effective communication and collaboration
- Coordinated infantry positioning and equipment locations to facilitate safety and efficiency.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Maintained secure communication systems to relay information to and from command teams.
Education
Bachelor of Science - Business Administration And Management
Fayetteville State University
Fayetteville, NC12-2026
Associate of Science - IT/Computer Programming And Development
Fayetteville Technical Community College
Fayetteville, NC01-2017
Skills
- Root Cause Analysis (RCA)
- Corrective & Preventive Actions (CAPA)
- 5S Standards and Implementation
- Continuous Improvement
- Data Analysis Tools (Excel, SAP)
- AGV Programming & Troubleshooting
- CNC Machine Operation & Maintenance
- Technical Report Writing
- Cross-Functional Team Leadership
- Training & Employee Development
- Coaching and Mentoring
- Conflict Resolution
- Collaboration with Cross-Functional Leaders
- Decision-Making & Problem Solving
- Performance Management & KPI Tracking
- Project Management Techniques
- Time Management & Task Prioritization
- Schedule & Build Adjustments Management
- Workplace Safety Standards
- PPE Utilization and Enforcement
- Incident Investigation & Reporting
- BOSS (Behavioral Observation Safety System)
- CGMP Compliance Knowledge
- Liaison Between Team & Management
- Supplier Quality Collaboration
- Documentation Management & Reporting
- Strong Verbal and Written Communication Skills
Timeline
3rd Shift Team Leader
Caterpillar
10.2023 - Current
Production Worker/Asst Maintenance Tech
Arden Companies
03.2020 - 07.2023
Line Operator
Coty Inc
06.2016 - 02.2020
Infantry
US Army
08.2009 - 04.2013
Bachelor of Science - Business Administration And Management
Fayetteville State University
Associate of Science - IT/Computer Programming And Development
Fayetteville Technical Community College
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