James Piec
Hazel Park,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Generalist
E&R Industrial
01.2015 - Current
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Bishop Foley Catholic School
Skills
- Microsoft Office (Excel, PowerPoint, Project)
- SAP
- SOE
- EPICOR
- Complaint Handling
- Data entry proficiency
- Call center experience
- Upselling strategies
- Call Management
- Complaint resolution
- Data Entry
- Account updating
References
Available upon request
Timeline
Senior Customer Service Generalist
E&R Industrial
01.2015 - Current
High School Diploma -
Bishop Foley Catholic School
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