James Pike
Endicott,NY
Summary
Driven professional with a diverse background, including a pivotal role at USPS, where I honed mail sorting and route management skills. Excelled in multitasking and adaptability, significantly enhancing operational efficiency. Demonstrated reliability and problem-solving aptitude, achieving high customer satisfaction across multiple sectors.
Overview
12
12
years of professional experience
Work History
Mail Carrier
USPS
08.2023 - Current
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Landscape Worker
Great Choice Lawn Care
07.2021 - 08.2023
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Performed planting, watering, mulching, and edging of lawns.
- Handled hedge, bush, and shrub trimming.
- Ran skidsteer
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Collected and removed debris at job sites.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
Team Lead
SUBWAY®Restaurants
02.2019 - 07.2021
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
Landscape Worker
Tioga Gardens
06.2017 - 12.2018
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Performed planting, watering, mulching, and edging of lawns.
- Handled hedge, bush, and shrub trimming.
- Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Collected and removed debris at job sites.
- Maintained grounds by trimming, weeding, and general clean-up.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
- Mowed lawns using self-propelled and riding mowers.
- Demonstrated skilled use and maintenance of landscape tools and equipment.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Installed stonework according to landscape design plan and client specifications.
- Landscaped yards by planting flowers, grass, trees, and bushes.
- Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
- Edged and mowed lawns, flowerbeds and landscape features.
Sales Associate
Walmart
02.2013 - 06.2017
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
Education
High School Diploma -
Union Endicott High School
Endicott, NYSkills
- Mail Sorting
- Vehicle loading
- Route Management
- Mail distribution
- Organizational Skills
- Multitasking
- Adaptability and Flexibility
- Time Management
- Reliability
- Self Motivation
- Weather Tolerance
- Problem-solving aptitude
Timeline
Mail Carrier
USPS
08.2023 - Current
Landscape Worker
Great Choice Lawn Care
07.2021 - 08.2023
Team Lead
SUBWAY®Restaurants
02.2019 - 07.2021
Landscape Worker
Tioga Gardens
06.2017 - 12.2018
Sales Associate
Walmart
02.2013 - 06.2017
High School Diploma -
Union Endicott High School