Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Pion Jr

Clearwater

Summary

Dynamic Technical Support Representative with a proven track record at Check In Systems, excelling in technical troubleshooting and customer service. Enhanced user satisfaction through effective remote support and problem resolution. Skilled in application installations and adept at building customer relationships, ensuring a seamless experience and a great customer experience.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Technical Support Representative

Check In Systems
04.2019 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Sales Associate

The UPS Store Inc.
09.2011 - 04.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

No Degree - General Studies

Saint Petersburg College
Saint Petersburg Fl

High School Diploma -

Northeast High School
Saint Petersburg Fl
06-2011

Skills

  • Technical troubleshooting
  • Technical support
  • Product troubleshooting
  • Remote support
  • Customer service expert
  • Application support
  • Application installations
  • Appointment scheduling
  • Fluent In Microsoft Word & Powerpoint
  • Accounts Payable Experience

Certification

HIPPA Certified

Timeline

Technical Support Representative

Check In Systems
04.2019 - Current

Sales Associate

The UPS Store Inc.
09.2011 - 04.2019

No Degree - General Studies

Saint Petersburg College

High School Diploma -

Northeast High School

Similar Profiles

CREATE PROFILE