James Piper
Surprise,AZ
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
16
16
years of professional experience
Work History
Driver
MMC Transportation
04.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
General Truck Mechanic
Chandler Desert Diesel
06.2020 - 04.2021
- Diagnosed mechanical problems for repair or replacement.
- Ordered new parts for broken belts, hoses and filters, resupplying inventory.
- Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
- Serviced and maintained engines by performing regular oil and filter changes.
Service Adviser
FREIGHTLINER OF ARIZONA
02.2008 - 06.2020
- Answered calls and emails, addressing customer inquiries, solving problems, and providing product information.
- Documented problems and corrective actions to maintain records.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested additional services to customers in order to meet upsell goals.
Education
Bachelor of Science - Management Information Systems
Arizona State University
Tempe, AZSkills
- Driving and Transportation
- Customer Rapport
- Safety Protocols
- Vehicle Inspection
- Customer Service and Assistance
- Records Maintenance
- Answering Customer Questions
- Account Management
Timeline
Driver
MMC Transportation
04.2021 - Current
General Truck Mechanic
Chandler Desert Diesel
06.2020 - 04.2021
Service Adviser
FREIGHTLINER OF ARIZONA
02.2008 - 06.2020
Bachelor of Science - Management Information Systems
Arizona State University
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