James Pitts
Roswell,United States
Summary
Experienced Document Control Specialist and former Customer Service Lead with a strong background in data management, customer engagement, and process optimization. Skilled in maintaining document accuracy, confidentiality, and legal compliance while enhancing customer satisfaction and service quality. Demonstrated ability to analyze data to streamline operations and foster interdepartmental collaborations.
Overview
8
8
years of professional experience
Work History
Document Control Specialist
StimLabs
Roswell, United States
03.2023 - Current
- Scan, file, and organize medical documents and patient information, ensuring complete confidentiality and compliance with state laws, closely monitored.
- Assisted neighboring departments in creating a well-structured timetable, maximizing adherence to company expectations and meeting critical timelines.
- Utilize excellent time management and prioritization to align with timelines assigned to workplace assignments.
- Oversee centralized library of data and records, ensuring secure processes and limited access to those in neighboring departments.
- Administer information retrieval and disbursement processes, observing all legal regulations regarding restricted information.
- Contributed to streamlining various processes, such as record management, by aiding in the implementation of an internal software system.
- Guaranteed accurate storage of documentation in appropriate format.
Customer Service Lead
Publix
Roswell, United States
03.2017 - 10.2023
- Answers customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
- Improves customer service quality results by conducting surveys and studying, evaluating, and redesigning processes. Establishes and communicates service metrics, and monitors and analyzes results.
- Implements production, productivity, quality, and customer service standards.
- Contributes customer service information and recommendations to strategic plans and reviews.
- Audits customer service procedures and trends, and determines system improvements.
- Enforces company policies and procedures.
- Determines customer service requirements by maintaining contact with customers and visiting operational environments.
Education
Bachelor of Business Administration in Management -
Kennesaw State University
Kennesaw, GA05.2024
Excel for Marketers -
LinkedIn
09-2023
Brand and Integration Marketing -
LinkedIn
09-2023
Communications Strategy -
LinkedIn
09-2023
Diploma -
Roswell High School
Roswell, GA05.2019
Skills
- Quality Assurance
- Team Collaboration
- Customer Engagement
- Process Improvements
- Database Management
- Records Management
References
- Angel Metayer (770)-899-5511
- Chris Green (404)-704-5009
Timeline
Document Control Specialist
StimLabs
03.2023 - Current
Customer Service Lead
Publix
03.2017 - 10.2023
Bachelor of Business Administration in Management -
Kennesaw State University
Excel for Marketers -
LinkedIn
Brand and Integration Marketing -
LinkedIn
Communications Strategy -
LinkedIn
Diploma -
Roswell High School
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